Browse Office Chat Help by Topic

General

• What is Office Chat?
• How do I start a new group on office chat?
• How do I enable or disable hyper real time messaging?
• How do I invite my contacts & coworkers from my phone’s address book?
• How do I add or invite new users?
• How do I delete my message?
• How do I delete a group?
• How do I create a new group chat?
• How do I change my account info (name, photo, etc)?
• Office Chat Quick Start Guide

Administration

• How to Use Custom OAuth App for Google with Office Chat?
• How do I Enable / Disable a device from the Admin Portal
• How to Configure MailChimp with Office Chat
• How do I setup integeration with Slack
• How to Configure LDAP / Active Directory Authentication in Office Chat?
• Can I restrict login based on IP addresses?
• How do I delete a user from Office Chat?
• What is a Default Group in Office Chat?
• How can I restrict Users from Inviting others?
• Can I Add users who do not have an Email ID?
• How to Change the Credit Card Information?
• How can I bulk import Users to my Office Chat network?
• How can I Add Users to my Office Chat network?
• How do I go to the Admin Portal?
• How will I get notified about messages when I am offline?
• How can I restrict Users from creating their own Groups?
• How can I restrict Users from deleting conversations with fellow users?
• How do I signup for the Office Chat Starter Plan?
• How do I remove a member for the group/team?
• What is Admin Announcements Group?
• How do I configure who can send IM?
• How do I transfer group ownership rights to another user?
• How do I rename a group via Admin Portal?
• How do I remove administrator rights of a domain admin?
• How do I get my email address changed for Office Chat?
• How do I make someone else as the domain admin?
• How can the domain admin reset password of a co-worker via Admin Portal?
• What are the IP addresses and ports that I need to open to allow access to Office Chat servers?
• How do I deactivate or activate a user?
• How do I change the group/team owner?
• How do I add or invite new users?
• Does Office Chat support Active Directory / LDAP / SSO integration?
• How do I know who my network admin is?
• Can I disable 1-to-1 chat functionality?
• What is included with Office Chat Premium?
• How do I delete a group?

Android App

• Office Chat PC, MAC and Mobile Apps – How All Apps Upgrade?
• How to delete multiple messages in a conversation at a time?
• How to edit an image (zoom and crop) while setting it up as profile picture for self and groups?
• How to share images to Office Chat app?
• How do I reset my password when I have forgotten it?
• What mobile devices does Office Chat support?
• How do I change my mobile notification settings?
• How much does the Android app cost?
• Where can I get the Android app?
• Which version of Android does the app require?

Billing

• Can I Change my Office Chat plan anytime?
• How do I cancel my Office Chat account? (Updated)
• How do I change my billing contact information? (Updated)
• How can I download the Invoice for my Office Chat Account
• How to Change the Credit Card Information?
• How can I upgrade once my 7 day free Office Chat Trial is over?
• How do I signup for the Office Chat Starter Plan?
• How do I upgrade to Office Chat Startup/Business/Enterprise/ HIPAA BAA Plan?
• What happens to my data if I cancel my plan?
• Is there a long-term contract?
• How do I cancel my Office Chat account?
• How do I change my billing information?
• How do I change my billing contact information?
• Can I cancel or change my plan anytime?

Chat history and files

• How do I view/delete private chat history?
• What kind of files can be sent using Office Chat?
• Who can view group chat history?
• Where can I view chat history?
• How do I export chat history?
• How do I disable chat history?
• How do I view/delete group chat history?
• Are files uploaded to Office Chat secure?

Desktop App – Windows

• Office Chat PC, MAC and Mobile Apps – How All Apps Upgrade?
• How do I configure who can send IM?
• How to test connectivity for your Office Chat Windows?
• How to search messages in a group/private conversation?
• How to delete multiple messages in a conversation at a time?
• How to configure chat themes in Office Chat?
• How can I filter my view of co-workers & groups?
• How do I enable and manage my message & sound notifications?
• How do I reset my password when I have forgotten it?
• Can I change the view of my coworkers & groups?
• How do I signup using the Windows app?
• How do I know what version of Office Chat I have?
• How do I change Office Chat preferences
• How do I uninstall the desktop app?
• How do I install the Windows desktop app?
• How do I update Office Chat app?
• What are the minimum system requirements for Office Chat Desktop and Mac Clients?

Desktop App – Mac

• Office Chat PC, MAC and Mobile Apps – How All Apps Upgrade?
• How to test connectivity for your Office Chat Mac?
• How do I signup using the Mac app?
• How do I enable and manage my message & sound notifications?
• How do I reset my password when I have forgotten it?
• What are the minimum system requirements for Office Chat Desktop and Mac Clients?

Notifications

• What are toaster notifications in Office Chat?
• How do I change my mobile notification settings?

Videos & Pictures

• How do I send a video using Office Chat?
• How to share a file in Office Chat?

Guest access

• Can I Add users who do not have an Email ID?
• Is there a limit on the number of guests?

Email Integration

• Does Office Chat Email Integration scan for AntiVirus?
• What is the maximum size for emails replies?

iPhone/iPad App

• Office Chat PC, MAC and Mobile Apps – How All Apps Upgrade?
• How to delete multiple messages in a conversation at a time?
• How to edit an image (zoom and crop) while setting it up as profile picture for self and groups?
• How to customize notifications and their sounds?
• How to share images to Office Chat app?
• How to share a file from storage apps like dropbox to Office Chat?
• How to share a link from web-browser or other apps to Office Chat?
• How to share a file from email to Office Chat app?
• How do I reset my password when I have forgotten it?
• What mobile devices does Office Chat support?
• How do I change my mobile notification settings?
• Where can I get the iPhone and iPad apps?
• What version of iOS does the iPhone and iPad apps require?
• How much do the iPhone or iPad apps cost?

Security and privacy

• How to Set Two-factor Authentication (2FA) with Office Chat
• Can I restrict login based on IP addresses?
• How can I restrict access to Office Chat from outside?
• How do I sign a BAA Agreement with Office Chat? 
• How do I reset my password when I have forgotten it?
• What are the security, privacy & compliance capabilities in office chat?
• Is Office Chat HIPAA Compliant?

Web App

• How do I reset my password when I have forgotten it?
• What browsers does Office Chat Support?
• Web notifications
• What can I use the Office Chat Web app for?

On-Premise

• Is Office Chat HIPAA Compliant?
• Can I get a trial On-Premise installation?
• How does On-Premise licensing work?
• Can I run Office Chat on my own server?

Advanced

• How do I Enable / Disable a device from the Admin Portal
• How to Configure MailChimp with Office Chat
• How do I setup integeration with Slack
• How to Set Two-factor Authentication (2FA) with Office Chat
• How do I delete a user from Office Chat?
• What is a Default Group in Office Chat?
• How can I bulk import Users to my Office Chat network?
• How do I sign a BAA Agreement with Office Chat? 
• How do I enable logging and report a problem?
• How do I send Windows client logs to support team?

Tips & Tricks

• Can Office Chat support Languages other than English?

Troubleshooting