How do I send Windows client logs to support team?

To send the Office Chat Windows client logs to support:

  1. From the bottom of the Windows client, choose the “Gear” menu (settings icon)
  2. Your email client should open with everything filled in and the logs attached. You can enter the issue description. Once done, send the email.

Please refer this short video which demonstrates sending of logs:


If the email client is not configured, go to Start > Run > type %appdata% > navigate to “Office Chat” folder > Zip the “Logs” folder, attach it to an email and send it to

Once support receives the logs, you should receive an email confirming they were received and that the team will investigate and fix the issue.