Help and FAQ Related to Office Chat
Office Chat enables you to add/invite users to your Office Chat Domain in the following ways:
If you are a network administrator of your Office Chat domain you should see the “Admin” button at the right top next to the Conversations icon; Kindly refer screenshot here:
In-case you are not the domain Admin, you would not see the “Admin” button as shown above.
Currently Office Chat supports more than 50 files types and the list continues to grow. The supported file types are listed below.
Image Extensions: “jpeg”, “pjpeg”, “gif”, “png”, “x-png”, “jpg”, “bmp”
Video Extensions: “flv”, “mp4”, “avi”, “wmv”, “3gp”, “m4v”, “mov”, “mpg”, “mpeg”, “m2v”, “3g2”, “3gpp”, “asf”, “dat”, “divx”, “dv”, “f4v”, “m2ts”,
“mkv”, “mpe”, “mpeg4”, “mts”, “nsv”, “ogm”, “ogv”, “qt”, “tod”, “ts”, “vob”
Audio Extensions: “m4a”, “aif”, “aiff”, “au”, “flac”, “ogg”, “ra”, “wav”, “wma”, “mp3”
Doc Extensions: “doc”, “doc6”, “docx”, “docbook”, “html”, “odt”, “pdf”, “rtf”, “txt”, “pptm”, “ppt”, “pptx”, “ods”, “xls”, “xls5”, “xls95”, “xlsx”, “xlt”, “xlt5”, “xlt95”, “csv”, “xltx”,
“htm”, “ott”, “ppsx”, “xla”, “xltm”, “dotm”, “potx”, “gdoc”, “odp”, “xml”, “dot”, “docm”, “potm”, “dotx”, “xlsm”, “xlsb”, “mobi”, “wps”, “xsl”, “dif”, “sxc”, “stc”, “fods”, “uos”, “sxw”, “stw”, “fodt”, “uot”,”eml”
Archive Extensions: “zip”, “jar”, “tar”, “tar.gz”, “tar.bz2”, “gz”
With Office Chat you can setup your users to receive an email digest for new messages when they’re offline for more than 30 mins.
When someone sends you messages on Office Chat and you happen to be offline, you will receive an email. This will help you to keep yourself updated whenever you are not able to be online on your Office Chat network.
To enable Email Notifications for offline messages:
The video illustrates how you can enable Email digest for Offline Messages:
You can view detailed plan features and pricing details here: https://officechat.com/office-chat-pricing. We offer the following plans : Startup , Business and Enterprise.
Once you have selected the plan as per your choice:
In case you are facing any issues during the upgrade, our support team is standing by to help you using live chat (option available on all pages).
** If you are interested in Office Chat Starter Plan, get in touch with us at Support@OfficeChat.com or via the Live Chat available on www.OfficeChat.com
If you need to connect by video call or share your screen with your colleagues, you can use our Huddle feature to do so.
Office Chat enables voice calling, video calling and screen sharing with its inbuilt feature or with external apps like GoToMeeting, join.me. This helps employees to easily share their screen, conduct audio conferencing and video conferencing with co-workers across the globe. As a network admin, you can enable one of these services for all network users on your domain.
To enable Huddle:
Once Huddle is enabled, the integration will be available from private chat and team chat on the IM bar by clicking on Start a private huddle or Start a team huddle action items.
Check out the following video to understand how you can make a voice or video call to your colleague from the Web Browser:
You can enable the inbuilt voice and voice calling and screen sharing features from the Office Chat Desktop Client too.
To do so, you will first have to install VC++ 2015 as a pre-requisite on your system. If the prerequisite ( VC++2015 ) is not installed, Office Chat desktop client will request your permission to install it and then proceed with the enabling voice and video calling features.
Also, if in case there is no webcam or video calling device installed on your desktop, the call will be connected using an audio or screen sharing connection.
Once these prerequisites are installed you can easily initiate and join a video call, as shown below:
Office Chat Admins can choose to allow only specific IP addresses to access their Network.
To help protect your organization’s data from unauthorized access, you can specify a list of IP addresses from which users can log in. Users outside of the specified login IP ranges cannot access the web portal.
Note: IP ranges between 192.168.0.0 – 192.168.255.255 are not accepted as these are private IP ranges and cannot be used on the internet.
To restrict access on a single or on multiple IP ranges refer to the diagrams and steps below:
With Office Chat you can easily restrict Users from creating Groups from the Admin Portal.
To update Group Creation Settings from the Admin Portal:
The following video illustrates how you can restrict users from creating groups from the Admin Portal:
With Office Chat you can control user behavior and restrict Users from deleting conversations with fellow users.
This control is available for Private Chat and Group Chat from the Admin Portal.
To update Delete Settings in Private Chat or Group Chat:
You can view the following video to restrict Users from deleting conversations with fellow users:
“BAA” is an acronym for “business associate agreement”. BAAs are hybrid contractual and regulatory instruments, meaning both the parties satisfy HIPAA regulatory requirements.
To initiate the BAA process a few things will need to occur.
To start, please fill out and email this information to Support@OfficeChat.com with the Subject Line: ‘Office Chat BAA Agreement’