Can Office Chat support Languages other than English?

December 20, 2017 by

Office Chat can be used to communicate in languages other than English. For this, the User will have to add their preferred language to the keyboard settings.

The language of your keyboard layout controls the characters that appear on your screen when you type. After you enable the keyboard layout for two or more languages in the Windows operating system, you can use the Language bar to switch between languages that use different keyboard layouts. By using the different layouts, you can type all the characters in the language that you choose.

If the user changes the keyboard > language settings and type in the selected language, those messages will be sent/received to and fro in the chosen language.

Kindly check the following video which Illustrates typing in languages other than English:

Filed Under: Tips and Tricks

How can I bulk import Users to my Office Chat network?

December 20, 2017 by

This article will show you how to invite people in bulk to your Office Chat network.

If the network admin wants to invite a large number of users to the Office chat portal, then you can do it by using the “Import CSV” feature in Office Chat.

Steps to import users from CSV

I. Creating a CSV file

To invite users by importing them from a CSV file. First, you need to create a CSV file with the first line being the field headings and all subsequent lines being field values for each user to be invited.

Notes on CSV Files

  • It’s recommended that each field is surrounded by quotes. This means that each value must not contain any quotes of their own so please pay close attention to the CSV file must be made accurately and include no quotes for field’s value.
  • For users’ fields that do not have values, there should be nothing between the quotes such as in this example where the user “Will Smith” has no “title” in the 5th column:
    "name","firstname","lastname","email/login","title","mobile","Enabled"
    "Will Smith","Will","Smith","willsmith@gmail.com","","(+91)1234123411","TRUE"
  • Each user must have the same number of fields, even if they are empty, as there are field headings in the CSV file.
  • Description of Enabled flag value:-
    • TRUE- This will activate an existing user if the current status is Deactivated. If the user is not present in the domain, then the user will be created.
    • FALSE – This will deactivate an existing user if the current status is Activate. If the user is not present in the domain, then the user will not be created.
    • – If the Enabled field is left blank, then the user state will not be touched.

The format of the CSV file is below. The first line is the field headers, and subsequent lines are users that will be imported.

“name”,”firstname”,”lastname”,”email/login”,”title”,”mobile”,”manager”,”Enabled”
“Will Smith”,”Will”,”Smith”,”willsmith@gmail.com”,”Director”,”(+91)1234123411″,”johnny_depp@yahoo.com”, “TRUE”
“JohnnyDepp”,”Johnny”,”Depp”,”johnny_depp@yahoo.com”,”Manager”,”(+91)1234123411″,”ashton@yahoo.com”, “FALSE”

 

II. Importing the CSV file 
Once the CSV file has been created, it is ready to be used to import users to Office Chat. To invite users from your CSV file:

  1. Go to the Admin portal of your Office Chat domain.
  2. Choose “Users” -> “Invite Users” -> “Import Users” tab
  3. Choose between “Skip existing users” or “Update existing users” (Please note that if you select Skip existing users”, then this would skip updating the existing users. It will only add the new users found in the uploaded CSV. If you select “Update existing users”, then it would update all the users already present in the database with new values from the uploaded CSV. Additionally, it will create new users that are found in uploaded CSV.)
  4. You can check or uncheck Additional configurations ” Auto send invites to all newly created users.”
  5. Click the “Choose file” button and navigate to the CSV file you created.
  6. Click the “Import Now” button.
  7. No emails will be sent out to the imported users. Once the import is successful network admin will be notified via email with a link to invite the imported users to Office Chat.

Screenshot:

Bulk Import

Video:

 

Filed Under: Administration, Advanced

How can I Add Users to my Office Chat network?

November 29, 2017 by

Office Chat enables you to add/invite users to your Office Chat Domain in the following ways:

Filed Under: Administration

How do I go to the Admin Portal?

November 12, 2017 by

If you are a network administrator of your Office Chat domain you should see the “Admin” button at the right top next to the Conversations icon; Kindly refer screenshot here:

Admin Portal

In-case you are not the domain Admin, you would not see the “Admin” button as shown above.

Filed Under: Administration

What kind of files can be sent using Office Chat?

November 12, 2017 by

Currently Office Chat supports more than 50 files types and the list continues to grow. The supported file types are listed below. 

Image Extensions: “jpeg”, “pjpeg”, “gif”, “png”, “x-png”, “jpg”, “bmp” 

Video Extensions: “flv”, “mp4”, “avi”, “wmv”, “3gp”, “m4v”, “mov”, “mpg”, “mpeg”, “m2v”, “3g2”, “3gpp”, “asf”, “dat”, “divx”, “dv”, “f4v”, “m2ts”,
“mkv”, “mpe”, “mpeg4”, “mts”, “nsv”, “ogm”, “ogv”, “qt”, “tod”, “ts”, “vob” 

Audio Extensions: “m4a”, “aif”, “aiff”, “au”, “flac”, “ogg”, “ra”, “wav”, “wma”, “mp3” 

Doc Extensions: “doc”, “doc6”, “docx”, “docbook”, “html”, “odt”, “pdf”, “rtf”, “txt”, “pptm”, “ppt”, “pptx”, “ods”, “xls”, “xls5”, “xls95”, “xlsx”, “xlt”, “xlt5”, “xlt95”, “csv”, “xltx”,
“htm”, “ott”, “ppsx”, “xla”, “xltm”, “dotm”, “potx”, “gdoc”, “odp”, “xml”, “dot”, “docm”, “potm”, “dotx”, “xlsm”, “xlsb”, “mobi”, “wps”, “xsl”, “dif”, “sxc”, “stc”, “fods”, “uos”, “sxw”, “stw”, “fodt”, “uot”,”eml” 

Archive Extensions: “zip”, “jar”, “tar”, “tar.gz”, “tar.bz2”, “gz” 

Filed Under: Chat History and Files

How will I get notified about messages when I am offline?

November 12, 2017 by

With Office Chat you can setup your users to receive an email digest for new messages when they’re offline for more than 30 mins.

When someone sends you messages on Office Chat and you happen to be offline, you will receive an email. This will help you to keep yourself updated whenever you are not able to be online on your Office Chat network. 

To enable Email Notifications for offline messages: 

  1. Log in to Office Chat in your browser and go to the Admin Portal
  2. On the left hand navigation menu, find and click on ‘Domain‘
  3. Find and click on ‘Email Settings‘ 
  4. Here, under ‘Notifications‘, you can select to enable Email Notifications for Offline Messages 
  5. Click Save to register your preferred settings 

The video illustrates how you can enable Email digest for Offline Messages:

 

Filed Under: Administration

How can I upgrade once my 7 day free Office Chat Trial is over?

November 12, 2017 by

You can view detailed plan features and pricing details here: https://officechat.com/office-chat-pricing. We offer the following plans : Startup , Business and Enterprise.  

Once you have selected the plan as per your choice:

  1. Login to your Office Chat domain on the web browser with your Login ID and Password.  
  2. You will be redirected to a page that will ask you to upgrade to one of our Plan: Startup, Business or Enterprise 
  3. Select the appropriate plan as well as the payment period (either Monthly or Yearly) according to your choice  
  4. Now enter your credit card details and click on the button below. You will be upgraded to our Premium Plans. 

In case you are facing any issues during the upgrade, our support team is standing by to help you using live chat (option available on all pages).

** If you are interested in Office Chat Starter Plan, get in touch with us at Support@OfficeChat.com or via the Live Chat available on www.OfficeChat.com 

Filed Under: Billing

How to Initate a Video, Voice Call or Screen Sharing with Office Chat ( Inbuilt feature and with GotoMeeting & Join.me)

November 12, 2017 by

If you need to connect by video call or share your screen with your colleagues, you can use our Huddle feature to do so. 

Office Chat enables voice calling, video calling and screen sharing with its inbuilt feature or with external apps like GoToMeeting, join.me. This helps employees to easily share their screen,  conduct audio conferencing and video conferencing with co-workers across the globe. As a network admin, you can enable one of these services for all network users on your domain. 

To enable Huddle: 

  1. Use a web browser to log into your Office Chat domain
  2. Navigate to the admin portal
  3. Click on the “Integration” Tab from the left navigation and then on the ‘Huddle’ Tab.
  4. Here it is important to enable to ‘Huddle’ feature.
  5. Select the ‘Office Chat’  option to enable 1-on-1 voice, video call and screen sharing features for your domain and click on ‘Save’.
  6.  To enable any other third party applications: GoToMeeting and Join.Me, select the corresponding option and clickon ‘Save’.18-12-2018-12-36-39.pngOnce Huddle is enabled, the integration will be available from private chat and team chat on the IM bar by clicking on Start a private huddle or Start a team huddle action items.

Huddle

 

Check out the following video to understand how you can make a voice or video call to your colleague from the Web Browser:


Inbuilt Office Chat voice and video calling on the desktop client:

You can enable the inbuilt voice and voice calling and screen sharing features from the Office Chat Desktop Client too.

To do so, you will first have to install VC++ 2015 as a pre-requisite on your system. If the prerequisite ( VC++2015 ) is not installed, Office Chat desktop client will request your permission to install it and then proceed with the enabling voice and video calling features.

Also, if in case there is no webcam or video calling device installed on your desktop, the call will be connected using an audio or screen sharing connection.

 

Once these prerequisites are installed you can easily initiate and join a video call, as shown below:

While initiating a Call from the desktop client:

When a Call is initiated:

To join any video call, the receiver simply has to click on the ‘Join’ button:

When the receiver joins the call:

 

During the call, the following are the call options:

To Turn on/off the Webcam:

To share your screen on the video call:

 

To leave/ disconnect the video call:

 

 

Filed Under: Integration Services

How can I restrict access to Office Chat from outside?

November 12, 2017 by

Office Chat Admins can choose to allow only specific IP addresses to access their Network. 

To help protect your organization’s data from unauthorized access, you can specify a list of IP addresses from which users can log in. Users outside of the specified login IP ranges cannot access the web portal. 

Note: IP ranges between 192.168.0.0 – 192.168.255.255 are not accepted as these are private IP ranges and cannot be used on the internet. 

To restrict access on a single or on multiple IP ranges refer to the diagrams and steps below: 

  1.  Log in to Office Chat in your browser and go to the Admin Portal 
  2. Click on ‘Security’ from theleft hand navigation menu 
  3. Click on Browser Access and navigate to IP range configuration.
  4. Define one or more IP ranges & click on the “Save Settings” button to register your settings. 

IP Whitelisting

Filed Under: Security and Privacy

How can I restrict Users from creating their own Groups?

November 12, 2017 by

With Office Chat you can easily restrict Users from creating Groups from the Admin Portal.  

To update Group Creation Settings from the Admin Portal:  

  1. Log in to Office Chat in your browser and go to the Admin Portal
  2. On the left main navigation menu, find and click on “Group” 
  3. Here on the top right hand side of the page, find and click on ‘Manage Settings’ 
  4. You can now select who will be able to create new groups: 
    • Any User 
    • Only Domain Admins 
  1. Click Save to register your preferred settings 

The following video illustrates how you can restrict users from creating groups from the Admin Portal:

Filed Under: Administration
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