Message Delivery Confirmation

Every message you send to a coworker via Office Chat have indicators that acknowledge the delivery of a message. Here is what they mean:

  •  – Private message or Team message successfully delivered to the Office Chat server.
  •  – Private message successfully delivered to the phone / Windows Desktop / Mac of the recipient. Please note: This does not indicate that the message was read, just that it was delivered.

Also note that in a team you will only see one check mark indicating that the message was successfully delivered to the Office Chat server.

msg_delvry_ios (1)   msg_delvry_android (1)   msg_delvry_win   msg_delvry_mac

If you only see a single check mark next to your message, there is likely nothing wrong with Office Chat or your phone. There may be several reasons why your message is delivered to the server, but not to the recipient yet.

  • The message was in a team chat so only one check mark indicator is applicable.
  • Their phone might be turned off or their phone’s battery might be dead.
  • They may not be connected to the internet (for example, if they are in an elevator, roaming, or have no data credits).
  • They might have seen the notification on the screen, but did not launch the app to acknowledge message receipt (very common in case of iPhone recipients).
  • They could be sleeping, especially if they live in a different time zone.


Why Office Chat?

1_2Built for Business: Office Chat premium gives company admins a web-based admin portal with full administration control to: manage users, teams, messages, SSO integration with company's active directory, the usage and engagement  dashboard, and email support 24x7.
2_1Email Interoperability: Office Chat allows you to send a message to anyone in your company. Users without the Office Chat app installed on their phone or desktop can participate in conversations via email.
1_1Available on Mobile, Desktop, and Mac: Office Chat is the only business messaging solution today that can get everyone in the company on board. It connects your mobile workforce using iPhone, iPad, or Android along with workers using Windows Desktop or Mac.

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