With Office Chat, you as an administrator can easily disable/enable any device that has access to your network. With Office Chat User devices feature, each user that has connected via native Mobile apps to your domain is listed here. Their username, device type, device ID, last activity, and status is shown in this list. Network administrators can disable individual users at the device level and wipe out all of the network content on their device using the “Actions” drop-down menu.

To disable any device from the admin portal:

1. Login to Admin Portal from the web browser and navigate to ‘Security’ tab on the Left-Hand side Navigation menu
2. Here Click on the ‘User Devices’ Tab and search for the user whose device has to be disabled.
3. Once the users’ active devices are listed, please click on the drop-down button and click on ‘Disable Access’

To enable any device from the admin portal:

1. Login to Admin Portal from the web browser and navigate to ‘Security’ tab on the Left-Hand side Navigation menu
2. Here Click on the ‘User Devices’ Tab and search for the user whose devices has to be enabled.
3. If in case there are any disabled devices, please click on the drop-down button and click on ‘Enable Access’

MailChimp is an online email marketing service for managing contacts, sending emails, and tracking results of your teams email campaigns.

To integrate Office Chat with MailChimp:

Step 1:

In your Group, click on Configure Integrations in the Admin Tools. Please note: You need to be the admin to configure MailChimp for your team.

Step 2:

Enable MailChimp in the list of integrations.

Please note: If you don’t see MailChimp, please contact your domain administrator to enable it from ‘Admin Portal > Integrations > Services’ page.

Step 3:

In the MailChimp settings dialog, click on Authenticate with MailChimp to login into the MailChimp account and authorize Office Chat on MailChimp.

Then Select 1 or more of the MailChimp lists from which the events will be posted into this team. You will be required to select a minimum of 1 MailChimp list from the dropdown. Click the Save Settings button when you are done.

Setup instructions to follow on MailChimp side

Since Office Chat automatically does the webhook configuration once you have authenticated and connected the Office Chat account to MailChimp, there is no setup required on MailChimp side for this integration to work. It’s that easy!

In case your organization is already using Slack you can integrate the same inside teams in Office Chat to get real-time notification from Slack to Office Chat and vice-versa.

To integrate Slack with Office Chat:

1)  Ensure Slack is enabled in the Admin Portal. Then proceed with the configurations as shown in the figure below:

2. Navigate to ‘Groups’  and select the group that you want to integrate Slack with. Once you have selected the Group, click on the ‘More Tools’ icon (three dots) and select ‘Configure Integrations’

3. Click “Enable” besides Slack from the list of available integrations and you will be presented with a pop-up to Configure Slack in Office Chat.

4. Here’s a brief on each of the fields to configure the integration:

• Webhook URL: This is the URL that you will need paste into Slack outgoing webhooks integration, this cannot be modified and is required to be copied and pasted as is in Slack.
• Customize Name: Choose a username that messages from this integration will be posted as.
• Authenticate with Slack: Click to authenticate Slack in Office Chat to enable the integration, this is a mandatory step to configure the integration.
  

5. Go to your Slack team Integrations settings. Open it from Slack app menu or via direct URL https://yourdomain.slack.com/services. Select the Slack Channel you wan to integrate and then the gear along the top and Integration from the drop down.

6. Then create a new Outgoing webhook integration by searching for “Outgoing Webhooks” in the app directory then adding the same by clicking ‘Add Configuration’.

7. Once installed, scroll to “Integration Settings” and paste the Webhook URL from Office Chat into “URL(s)” and Save Settings.

8. Once done, please double check whether the Link is correct. Go back to the project and select Authenticate and Authorize from the following popup.

9. Once Authorized, confirm the success message and Save the Settings.

Now you should receive messages posted in Slack as feeds in Office Chat Group. Let’s take a look to exactly what that experience will look like.

Office Chat domain admin can delete a user from the network.  Deleting the user will permanently delete all private chats the user has had with all other users and all groups that the user has created. Additionally, all chat messages & files posted by the user in groups which the user is a member of would be permanently deleted.

To delete a User from Office Chat network:

1. Login to your Office Chat domain from any web browser
2. Click on the “Admin” tab on the top main menu (Admin Tab is accessible to domain admins only)
3. On the Admin Portal, click on Users tab.
4. Select the checkbox next to the users you want to delete.
5. Click the “User Tools > Delete” menu

Kindly check the following video, to delete a user from your Office Chat network:

In case you wish to maintain the chat records of such employees, we recommend deactivating the user instead of deleting the user. Deactivating the user keeps all the content posted by the user intact. This history might be useful to preserve for knowledge & audit purposes. Help article on deactivating users: https://officechat.com/help/how-do-i-deactivate-or-activate-a-user/

Office Chat allows admins to mark one or more groups in the network as ‘default.’ This results in all members of your network to be added to it by default.

New members that are invited into your network in the future are also automatically added to the default group. Members can’t leave a default group. The “All Of Us” group and the new “Admin Announcements” group are examples of pre-shipped default groups in your network.

All these settings & control are available on both Office Chat Business & Enterprise Plans from the admin portal

To Mark a Group as a ‘Default’ group from the Admin Portal, kindly look at the following video:

This article will show you how to invite people in bulk to your Office Chat network.

If the network admin wants to invite a large number of users to the Office chat portal, then you can do it by using the “Import CSV” feature in Office Chat.

Steps to import users from CSV

I. Creating a CSV file

To invite users by importing them from a CSV file. First, you need to create a CSV file with the first line being the field headings and all subsequent lines being field values for each user to be invited.

Notes on CSV Files

• It’s recommended that each field is surrounded by quotes. This means that each value must not contain any quotes of their own so please pay close attention to the CSV file must be made accurately and include no quotes for field’s value.
• For users’ fields that do not have values, there should be nothing between the quotes such as in this example where the user “Will Smith” has no “title” in the 5th column:
  "name","firstname","lastname","email/login","title","mobile","Enabled"
"Will Smith","Will","Smith","willsmith@gmail.com","","(+91)1234123411","TRUE"

• Each user must have the same number of fields, even if they are empty, as there are field headings in the CSV file.
• Description of Enabled flag value:-
  • TRUE- This will activate an existing user if the current status is Deactivated. If the user is not present in the domain, then the user will be created.
  • FALSE – This will deactivate an existing user if the current status is Activate. If the user is not present in the domain, then the user will not be created.
  • – If the Enabled field is left blank, then the user state will not be touched.

The format of the CSV file is below. The first line is the field headers, and subsequent lines are users that will be imported.

II. Importing the CSV file 
Once the CSV file has been created, it is ready to be used to import users to Office Chat. To invite users from your CSV file:

1. Go to the Admin portal of your Office Chat domain.
2. Choose “Users” -> “Invite Users” -> “Import Users” tab
3. Choose between “Skip existing users” or “Update existing users” (Please note that if you select Skip existing users”, then this would skip updating the existing users. It will only add the new users found in the uploaded CSV. If you select “Update existing users”, then it would update all the users already present in the database with new values from the uploaded CSV. Additionally, it will create new users that are found in uploaded CSV.)
4. You can check or uncheck Additional configurations ” Auto send invites to all newly created users.”
5. Click the “Choose file” button and navigate to the CSV file you created.
6. Click the “Import Now” button.
7. No emails will be sent out to the imported users. Once the import is successful network admin will be notified via email with a link to invite the imported users to Office Chat.

Screenshot:

Video: