If a user forgets his/her Office Chat password, the admin can quickly reset the password and provide it to the user for him/her to login. This process is faster as compared to “Forgot password” process and useful if user has no access to email for that time.

Here is how admin can reset password of its co-workers:

1. As a domain admin, login to Admin Portal and navigate to Users tab
2. Check the checkbox for the user whose password is to be reset
3. Then, expand the “User Tools” drop-down menu and select “Change Email Address” option.

 

 

 

 

 

 

 

 

 

 

4. Clicking on ‘Reset Password’ will open a dialog box. Domain admin will enter a temporary password and will share that with that user.

 

 

 

 

 

 
Once the domain admin shares the temporary password, user can then use it to login into Office Chat. For security purposes, after that user signs in, he/she will be immediately asked to set a new password. The new password entered will be the password the user will use for subsequent Office Chat logins.

To allow access to Office Chat servers from behind your firewall:

1. Allow HTTP, HTTPS and TCP access to these three hosts:
   • oc1.officechat.com ( 50.16.226.155 ) 
   • oc2.officechat.com ( 52.20.156.107 )
     
   • oc3.officechat.com ( 34.239.30.220 )
   • oclegacy.officechat.com (52.207.126.28)
2. Allow outbound access to ports 80,  443, 5222 and 5223  on the above 3 hosts. 

If you have a BAA with us please instead use this host:  baa.officechat.com (34.230.227.50) with the same ports listed

Office Chat domain admin can deactivate a user from the network and reactivate him/her at anytime if needed. A deactivated user will have no access to your Office Chat domain. Prerequisites are to have Business or Enterprise Office Chat plan.

To deactivate a user:

1. Login to your Office Chat domain from any web browser
2. Click on the “Admin” tab on the top main menu (Admin Tab is accessible to domain admins only)
3. On the Admin Portal, click on Users tab.
4. Select the checkbox next to the users you want to deactivate.
5. Click the “User Tools > Deactivate” menu item

 

To reactivate a user:

1. Login to your Office Chat domain from any web browser.
2. Click on the “Admin” tab on the top main menu (Admin Tab is accessible to domain admins only).
3. Click on Users tab.
4. In the search filter select “Status = Deactivated” and click on Search button.
5. Check the box next to their name.
6. Click on the  “User Tools > Activate” menu item.

 

 

 

 

 

 

 

 

 

 

 

How to Deactivate From the Mobile Device

Go to your Co-workers list and Select the user that needs to be deactivated

Next from the message window tap on the 3 dot (lines) in the top right of the screen

Next tap on the Settings the Gear Icon below the user

The last step is to tap on deactivating and tap on Yes when Prompted. The user will now be deactivated and removed from your active list.

 

Currently, only an office chat network admin can change the group/team owner.

To change group/team owner:

1. Login to your admin portal interface https://<domain_url>/
2. Click on the “Teams” tab in the left navigation
3. Select the team you want to change the owner of using the checkbox
4. Click the “Actions Drop down > Transfer Owner Rights” menu item.

Note that the previous owner will remain as a team member.