Office Chat PC, MAC and Mobile Apps – How All Apps Upgrade?

1) Windows EXE Installer (Standard)

This is the standard EXE installer which is used for one click installation (admin rights on PC required for first-time install only)

  • Silent upgrade supported – After every 8 hours the app silently checks whether there is any updates available or now and if there is one, then it silently downloads and install the updates without even user interruption.

Tip – Just make sure the auto upgrade settings is turned ON

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  • Manual upgrade supported – User need to visit the preference page and perform the manual check for the updates and if there is any then the updates gets downloaded and user promoted with the installation alert.

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2) Windows MSI Installer (Advanced)

There is no automatic/silent upgrade provided for the MSI installation, whereas the MSI installer is used for deployment and after each new release, the deployment manager needs to download the latest version of the MSI installer and deploy it through the software for the company users.

 

3) Mac Application

To go along with the automatic update of system software on Mac OS X, there are also options available in El Capitan’s App Store preferences to have your Mac set at automatically installing any available updates for different apps from the Mac App Store.

  • Pull down the Apple menu and navigate to System Preferences

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  • Go to the App Store panel.

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  • You will see options to “Install OS X Updates “.
  • Check all the boxes, including the ones to “Automatically check for updates” and “Download newly available updates in the  background.” When enabled, your operating system software will be updated automatically. You can also hit the Show Updates to instantly check for updates.

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In case you don’t automatic updates, simply uncheck “Install OS X Updates” box.

 

4) iOS Application

In earlier versions of iOS, the system would notify users of available App Store updates with a badge on the icon.

You had to open up the App Store, press the Update button, then press Update All. It was rather annoying to keep up with all the apps that needed updating. Sometimes by the time you finished updating, more apps would need updating.

Now with iOS 7, the apps will now automatically update. To make sure that the apps are set to automatically update, go into Settings and scroll until you see iTunes and App Store.

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Tap on iTunes & App Store. Then scroll all the way down towards the bottom until see Automatic Downloads.

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To turn on automatic app updates, tap in the white oval next to Updates. The apps will now update automatically. Apple even asks you how often you want the apps to automatically update, whether to occur only when you’re on Wi-fi or if it can occur when you’re on a Cellular network. This is great because not everyone might have a data plan that can support automatically updating the apps on a Cellular connection.

If you have automatic app updates turned on, and happen to be curious as to which apps updated, you have two places to find the same information. If you go to the App Store and press on Updates, it will show you when apps last updated. Also, Notification Center can even show you (in the “All” tab) which apps were automatically updated.

 

5) Android Application

Update your Android apps : You can either update the apps downloaded and installed on your Android device individually or automatically. Updating your apps gives you access to the latest features and improves app security and stability.

Update Android apps automatically

To automatically update apps on your Android device:

  1. Open the Google Play Store app.
  2. Tap Menu Settings.
  3. Tap Auto-update apps.
  4. Select an option:
  • Auto update apps at any time to update apps using either Wi-Fi or mobile data.
  • Auto-update apps over Wi-Fi only to update apps only when connected to Wi-Fi.

Note: If an account on your device has a sign-in error, apps may not update automatically.

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Update individual Android apps automatically

To set up updates for individual apps on your device:

  1. Open the Google Play Store app
  2. Tap Menu My apps & games.
  3. Select the app you want to update.
  4. Tap More .
  5. Check the box next to “Auto-update.”

The app will update automatically when updates are available. To turn off automatic updates, uncheck the box.

Update Android apps manually

To update apps individually or in bulk using the Google Play Store app on your mobile device:

  1. Open the Google Play Store app.
  2. Tap Menu My apps & games.
  3. Apps with an update available updates are labeled “Update.”
  4. Tap Update Allto update all apps. For individual apps, find the specific app you want to update and tap Update.

Note: Some apps require new permissions when they are updated. You may see a notification asking if you accept the new permissions.

Tip: In some cases, you may need to restart your device to update an app.

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How do I configure who can send IM?

As a domain admin you can control who can send IM in a specific group. The choices you have are

  • Any Member of the Group can Send IM (default)
  • Domain Admins and Group Admins can Send IM
  • Only Domain Admins can Send IM

This is great feature for admins to share important announcements and news in a group. This group has no reply back capability so there is no distraction and noise caused with everyone replying back in a group chat. This feature is available to domain admins on both business & enterprise plans

Admins can set this setting from Admin portal > Groups > A Group Action > Group Settings

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You will see a message like this in the chat window if you’re a group member who can only receive messages but can’t reply back in the group.

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How to test connectivity for your Office Chat Windows?

Launch the Office Chat app and open the Office Chat Windows app preferences window (Preferences Settings > Proxy > Check Now) to check the real time connectivity with the Office Chat server.

Please refer the below short video which demonstrates the same:

How to search messages in a group/private conversation?

A user can search a message in a group/private conversation in Office Chat Windows app. Once user enters the search text and clicks on “Search on Web” button, user is taken to a webpage which displays the chat history page of that conversation and with the search text highlighted in the results.

Please refer the following video which demonstrates the search functionality:

How to delete multiple messages in a conversation at a time?

In Office Chat app, user can delete multiple messages at a time in a conversation. The option to delete the messages is based on the settings done by the domain admin in Admin Portal.

Following is a glimpse of the delete settings on Admin Portal:

Delete Settings

Please see the following video which explains the delete functionality for multiple messages:

Please note that:

1. In a private conversation, a user can delete his/her own messages only.

2. In a group conversation, if the delete messages setting is set to “Only group admins & network admin can delete messages” OR “User can delete own messages” and the logged in user is either a group admin or a network admin, then that user will also have the facility to delete all messages via “Delete All” button which is at the top right corner of the chat window.

3. In private as well as group conversations, any message deleted gets removed for all members of that conversation.

How to configure chat themes in Office Chat?

Users can set different chat themes in Office Chat Windows application by navigating to Preferences –> Chat Theme tab.

Users can then select the size of the font, text color for sender & receiver and bubble color for sender & receiver. Users simultaneously can have a preview of how the conversation screen will look with the selected set of theme properties.

Refer this video which demonstrates the chat theme functionality:

How can I filter my view of co-workers & groups?

  • Click on the “Co-workers & Groups” tab.
  • Click on the three lined hamburger icon next to the title “Presence”.
  • You will get options to show:
    • Co-workers
    • Groups
    • Offline Co-workers
    • Outlook Contacts
    • Google Contacts
  • Additionally, you will get the option to sort the list by:
    • Name
    • Presence

How do I enable and manage my message & sound notifications?

Office Chat for Windows:

On Office Chat main window, click on the profile icon and then click ‘Preferences”.

OC-Preferences

Then, navigate to ‘Alerts and Notifications’ tab and check the relevant boxes to turn ON/OFF the notification and their sound based on your preferences. Select preferred sounds for individual notification types. Click OK button to save the settings. Please refer the video which demonstrates the same:

In case you want the chat window to open automatically when a new message arrives, please check the checkbox “Open chat window on new message” on the Generals tab. Click OK button to save the settings.

 

Office Chat for Mac:

On the top bar menu for Office Chat, click on “Office Chat” and then click ‘Preferences”.

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Then, navigate to ‘Alerts and Notifications’ tab and check the relevant boxes to turn ON/OFF the notification and their sound based on your preferences. Click Done button to save the settings.

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In case you want the chat window to open automatically when a new message arrives, please check the checkbox “Open chat window on new message” on the Generals tab. Click Done button to save the settings.

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How do I reset my password when I have forgotten it?

A user can reset his/her own password at any time. As a security measure, the user will receive the temporary password on the office chat registered email address.

Office Chat for Web:

Open your Office Chat domain URL in a web browser and click “Forgot Password” link

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Enter your valid email address which you use to login to Office Chat and click “Reset Password” button.  Then you’ll receive an email with a “temporary password” which you can use to login to Office Chat.

After a successful login with the temporary password, as an additional security measure you will be required to set a “new password”. This new password you enter will be the password you use for subsequent Office Chat logins.

Office Chat for Windows:

Launch the app and on the login screen click on the “Forgot Password” link at the bottom.

In the forgot password dialog box, enter the email address with which you hold an Office Chat account and click on SUBMIT button. Then you’ll receive an email with a “temporary password” that you can use to login to Office Chat.

After a successful login with the temporary password, as an additional security measure you will be required to set a “new password”. The new password you enter will be the password you use for subsequent Office Chat logins.

 

 

Office Chat for Mac:

Launch the app and on the login screen click on the “Forgot Password” link at the bottom.

In the forgot password dialog box, enter the email address with which you hold an Office Chat account and click on “Get Password” button. Then you’ll receive an email with a “temporary password” that you can use to login to Office Chat.

After a successful login with the temporary password, as an additional security measure you will be prompted to set a “new password”. The new password you enter will be the password you use for subsequent Office Chat logins.

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Office Chat for iOS:

Launch the app and on the login screen click on the “Forgot Password?” link at the bottom.

In the forgot password dialog box, enter the email address and domain URL with which you hold your Office Chat account and click on “SUBMIT” button. Then you’ll receive an email with a “temporary password” that you can use to login to Office Chat.

After a successful login with the temporary password, as an additional security measure you will be prompted to set a “new password”. The new password you enter will be the password you use for subsequent Office Chat logins.

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Office Chat for Android:

Launch the app and on the login screen click on the “Forgot Password?” link at the bottom.

In the forgot password dialog box, enter the email address and domain URL with which you hold your Office Chat account and click on “Submit” button. Then you’ll receive an email with a “temporary password” that you can use to login to Office Chat.

After a successful login with the temporary password, as an additional security measure you will be prompted to set a “new password”. The new password you enter will be the password you use for subsequent Office Chat logins.

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Office Chat Admin Portal:

You can ask your domain admin to reset the password temporarily for you. Ask your domain admin to login to Admin Portal.

Navigate to User tab and select the checkbox next to your name. Then, expand the “User Tools” dropdown menu and select “Reset Password” option.

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Clicking on Reset password will open a dialog box. Domain admin will enter a temporary password and will share this with you.

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Once the domain admin shares the temporary password, you can then use it to login into Office Chat. For security purposes, after you login, you will be immediately asked to set a new password. The new password you enter will be the password you use for subsequent Office Chat logins.

Forgot password email

The email received after performing “Forgot Password” action will have the subject as “New password for Office Chat “. Please search the email by this subject. In case the email is found in Spam folder, please mark it as “Not spam”.

Forgot Password email inbox

Can I change the view of my coworkers & groups?

  • Click on the “Coworkers & Groups” tab.
  • Click on the three lined icon hamburger icon) on the left.
  • You will get options to sort:
    • Coworkers by name or presence
    • Groups by name
    • Offline coworkers by name or presence
OC Windows Sort Coworkers and Groups 1