How can I restrict Users from deleting conversations with fellow users?

November 12, 2017 by

With Office Chat you can control user behavior and restrict Users from deleting conversations with fellow users.

This control is available for Private Chat and Group Chat from the Admin Portal.  

To update Delete Settings in Private Chat or Group Chat:  

  1. Log in to Office Chat in your browser and go to the Admin Portal
  2. On the main navigation menu, find and click on “Compliance” 
  3. Here under ‘Delete Settings’ Tab you can select for Private Chat as well as Group Chat 
  4. For Private Chat, you can select one of the following options:
    • No one can delete messages  
    • User can delete own messages 
  1. For Group Chat, you can select one of the following options:
    • No one can delete messages  
    • Only group admins can delete messages
    • User can delete own messages 
  1. Click Save to register your preferred settings 

You can view the following video to restrict Users from deleting conversations with fellow users: 

 

Filed Under: Administration

How do I sign a BAA Agreement with Office Chat? 

November 12, 2017 by

“BAA” is an acronym for “business associate agreement”. BAAs are hybrid contractual and regulatory instruments, meaning both the parties satisfy HIPAA regulatory requirements. 

To initiate the BAA process a few things will need to occur. 

  1. To get a BAA,  Office Chat will be available only on the Enterprise Annual Plan. You can see the pricing here: https://officechat.com/office-chat-pricing 
  2. We will create a new domain on a special server. You can let us know what name you need, for example: (Current domain / Companyname). The special server runs on a 7-day auto destruct meaning nothing is kept after 7 days. 
  3. Once you have access to your new domain, please invite your staff to this new Office Chat domain. At this point we will suspend the old domain. (This old domain will be deleted once the entire process is completed)
  4. Add your credit card details to the billing area.
  5. We will send you the BAA to sign. Following which we will sign the documents and send you a completed BAA for your records. 
  6. If you have an existing account, we will internally transfer any remaining funds to the new domain or refund them depending on if we are switching plans or what the situation calls for. 

To start, please fill out and email this information to Support@OfficeChat.com with the Subject Line: ‘Office Chat BAA Agreement’ 

  1. Office Chat Domain name: 
  2. Office Chat Admin Email: 
  3. Email of the person to send the BAA agreement (if different than admin): 
  4. A number of user seats needed (you start with 50): 
  5. Your current Office Chat plan is (If Applicable): 
  6. Acknowledge this will be the Enterprise annual plan: $999 for a year (type Yes) :
     
Filed Under: Advanced, Security and Privacy

How do I signup for the Office Chat Starter Plan?

November 12, 2017 by

The Office Chat Starter Plan is designed specifically to enable small teams, businesses and startups to use Office Chat for their organization. If you’re a small business with upto 10 users, go ahead and sign up for the Office Chat Starter Plan 7 day free trial from this page: https://officechat.com/office-chat-pricing

Office Chat Starter plan includes 10 users only at just $25/month or $249/year. Any additional user added will be charged at $3.00/month. The Office Chat Starter Plan has all the features of the Business Plan. 

In case you are interested in Office Chat Starter Plan, get in touch with us at Support@OfficeChat.com or via the Live Chat available on OfficeChat.com

Filed Under: Administration, Billing
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