Does Office Chat support Active Directory / LDAP / SSO integration?

Yes, Office Chat domain admins can configure an active directory or LDAP server from the web admin interface.

What access do you need to integrate your active directory / LDAP server?
  • You will need to allow incoming access from the IP address: 50.16.226.155
  • You will need to allow incoming access to LDAP port 389 and secure LDAP port 636
What do the different configuration fields mean?
  • Server Type & Account/UPN Suffix:  You have a choice between “Active Directory” and “OpenLDAP” servers. Choosing “Active Directory” enables the additional “User Setting” section where you define the account suffix (UPN Suffix) that is configured for your AD.
  • Host Name & Port:  The LDAP server and port you are connecting to.
  • Base DN:  The base distinguished name of your LDAP used for the base search.
  • Administrator DN & Password:  User authentication for a user that has search capability and is able to perform all read-only directory operations.

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How do I know who my network admin is?

The creator of the Office Chat domain is automatically designated as admin for the network, but there can be other admins. Use Office Chat Premium to search for members of your Office Chat domain that are Network Admins.

  1. If you have not yet signed up for Office Chat Premium, sign up.
  2. Sign in to Office Chat Premium.
  3. Click on the “Users” menu.
  4. Constrain the search results to “Network Admins Only”
  5. Click on the “Search” button.
  6. The search results will show at least one Network Admin denoted in the “Role” column

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Can I disable 1-to-1 chat functionality?

Sorry, at this time you can’t disable 1-to-1 chat functionality in Office Chat.

What is included with Office Chat Premium?

Office Chat Premium goes beyond the user-only features of Office Chat Basic to allow:

  • Direct user administration such as adding or deactivating users, resetting user passwords, user usage analysis and user mobile access control.
  • Ability to delete conversations and delete messages.
  • Integration with Active Directory / LDAP authentication servers.
  • Team management.
  • Device management.
  • Analytics and Reporting

The UI is presented with a top-level navigation bar with several menus. Each top-level menu and it’s features and capabilities will be described below. You can jump to a specific menu description using the links:

 

The Home Page

The Home page is the landing page in Office Chat Premium. It is also a dashboard with sections for:

  • Usage Summary
    A bar graph showing Private Chat, Team Chat and File activity usage over time.
  • Quick Actions
    App links to take you directly to other important areas of Office Chat Premium

  • App Downloads
    Download clients for Windows, Mac, iOS and Android platforms
  • Account Summary
    Quick description of your plan and the number of active users.
  • Support & Help
    Resources for learning more about Office Chat and contacting Support.
  • More Info
    Links to other pages like the Office Chat Blog, Office Chat App Twitter page, Office Chat Privacy Policy, and Office Chat Terms of Service.

 

The Users Menu

The Users Menu shows different search tools to find users quickly. Users can be selected by the checkbox to the left of their name. Then, once selected, choices from the “User Tools” menu can be applied to each user including:

  • Sending invites
  • Resetting passwords
  • Changing email addresses
  • Activating or deactivating users
  • Granting or removing administrative priviledges
  • Viewing users’ mobile devices (unique IDs)

 

The Teams Menu

The Teams menu is a list of teams that have been created in your Office Chat domain. Each team can be viewed, exported, transferred to a new owner, renamed, archived or deleted.

 

The Devices Menu

A complete list of mobile devices that have connected with your Office Chat network. The ability to disable any device or wipe out the Office Chat data from any device on the next login attempt is available on the Mobile Device Management page.

 

The Analytics Menu

Custom analytic reports can be generated based on date range, teams, users or platforms.

 

The Integration Menu

The default setting for Office Chat authentication uses emails and a password that is maintained in Office Chat for authentication. Active Directory / LDAP authentication uses an existing AD server and provided connection specifics for authentication to Office Chat.

Users in your LDAP can be filtered out from using Office Chat based on the LDAP User Object Filter specified in Step 2 of the settings form.

Office Chat profile pictures and other user profile data can be controlled through the field mapping settings in Step 2 of the form.

 

The Billing Menu

The billing menu has 2 sections: Payment Details and Invoice Details.

The Payment Details section shows your credit card information and total payment price. Credit card details can be changed if you get an updated credit card.

Your invoices can be displayed from the Invoice Details section. There you can also customize your invoice with your company’s name and change the VAT number, the company address, and who receives a copy of the invoice through email.

Where can I get the iPhone and iPad apps?

From your iPhone / iPad device:
  1. Open the App Store app on your device.
  2. Search for “Office Chat” and select the first result.
  3. Click the “Free” button and then click “Install”.
From your computer:
  1. You can download the latest version of the Office Chat application for iOS from the App Store.
  2. Office Chat for other platforms can be downloaded from here.

 

 

What version of iOS does the iPhone and iPad apps require?

Office Chat iPhone and iPad requires minimum iOS 8.0 and above.

How much do the iPhone or iPad apps cost?

The App is available for free in the iOS App Store.

Is Office Chat HIPAA Compliant?

Yes! Enterprise level plan of Office Chat is HIPAA compliant. All files and message encrypted at all times (during transmission and at-rest).

Please see Office Chat pricing page for details on our enterprise plan.

How do I Sign In to Office Chat Premium?

To sign into Office Chat Premium:

  1. As long as you’ve already completed sign up, use your Office Chat Domain URL use a web browser to log in with your Login ID and Password

         

  2. On the Office Chat Premium web page, fill in the form and choose the BUY OFFICE CHAT PREMIUM NOW   button.

Concepts

  • Use your Office Chat Domain URL, Login ID, and Password to log into the web page.

Related

Limitations

  • none

Current for Office Chat Versions:

Windows:  1.2.10
Mac:  1.2.0
iOS:  1.2.1
Android:  1.2.01

Known Issues

  • none

 

 

 

The images in this article were freely produced using TinyTake by MangoApps.

How do I upgrade to Office Chat Startup/Business/Enterprise/ HIPAA BAA Plan?

To upgrade to Office Chat Startup/Business/Enterprise/ HIPAA BAA Plan:

  1. Sign up and create your account by entering your email address and filling out the other details from the Office Chat Sign Up page. You will receive an email post signup. Using the information in it, login to Office Chat and invite your colleagues.
  2. Once logged in, your domain will be on a 7-day enterprise trial where users can enjoy all privileges present in the highest plan (Enterprise plan) of Office Chat.
  3. Within the next 7 days, ask your domain admin to login to Office Chat on web browser and navigate to Admin Portal –> Billing. Here, the domain needs to select/change desired plan and payment time-frame (monthly/yearly),enter the valid credit card details and click on “Complete Upgrade” button. Plan details are available here –> http://officechat.com/office-chat-pricing

Upgrade Select PlanUpgrade Credit Card Details
4. Once the 7 days get completed, the domain will be billed as per the selected plan and payment time-frame.

 

In case, you don’t upgrade to Office Chat premium plans in 7 days, your domain will get suspended and you would not be able to use Office Chat. In order to reactivate the domain, the domain needs to login to Office Chat domain via Web browser and then he/she will be redirected to upgrade page. There, the domain admin needs to select the desired plan, enter credit card details and make the payment. The domain will get activated instantly.

 

Suspended Select PlanSuspended Credit Card

 

In case of any queries, feel free to email us on Support@OfficeChat.com