How do I know what version of Office Chat I have?

From your Windows desktop app:
  1. Click on the “gear” icon, next to the search bar, in the upper-right corner of your screen.
  2. On the preferences dialog box which opens, click on the “About” tab.
  3. Office chat “Version” is mentioned on this tab.

The Windows desktop client automatically checks and notifies you when a newer version is available to upgrade.

How do I change Office Chat preferences

From your Windows desktop app:
  1. Click on the “gear” icon right next to the search bar on the app window.
  2. On the preferences dialog box that opens and then on the “General” tab. This tab has most of the common preference settings, like starting office chat client on Windows startup, play notification sounds, etc.
  3. If you are connecting to the internet from behind a proxy server, then use the “Proxy” tab to enter the proxy server details.

How do I uninstall the desktop app?

On your Windows desktop:
  1. Quit the  running instance of Office Chat.
  2. Navigate to “Control Panel -> All Control Panel Items -> Programs and Features”.
  3. Find and select “Office Chat” application.
  4. Click on “Uninstall” action.

How do I install the Windows desktop app?

From your Windows desktop:
  1. Go to Download Office Chat Apps to download the Windows desktop app.
  2. Double Click on the downloaded Office Chat Windows installer and follow the instructions to install the Office Chat Windows app.

Where can I get the Android app?

From your Android device:
  1. Open the Google Play Store on your device.
  2. Search for “Office Chat” and select the first result.
  3. Click “Install”.

Which version of Android does the app require?

Office Chat for Android requires your device to have version 4.0 or higher.

What are the IP addresses and ports that I need to open to allow access to Office Chat servers?

To allow access to Office Chat servers from behind your firewall:

  1. Allow HTTP, HTTPS and TCP access to these three hosts:
    • oc1.officechat.com ( 50.16.226.155 ) 
    • oc2.officechat.com ( 52.20.156.107 )
    • oclegacy.officechat.com (52.207.126.28)
  2. Allow outbound access to ports 80,  443, 5222 and 5223  on the above 3 hosts. 

If you have a BAA with us please instead use this host:  baa.officechat.com (34.230.227.50) with the same ports listed

How do I deactivate or activate a user?

Office Chat domain admin can deactivate a user from the network and reactivate him/her at anytime if needed. A deactivated user will have no access to your Office Chat domain. Prerequisites are to have Business or Enterprise Office Chat plan.

To deactivate a user:

  1. Login to your Office Chat domain from any web browser
  2. Click on the “Admin” tab on the top main menu (Admin Tab is accessible to domain admins only)
  3. On the Admin Portal, click on Users tab.
  4. Select the checkbox next to the users you want to deactivate.
  5. Click the “User Tools > Deactivate” menu item

deactivate-a-user

 

 

 

 

 

 

 

 

 

 

To deactivate a user from the mobile or desktop/mac client:

  1. Select the user
  2. Go to the user’s info page
  3. Click the “Deactivate” button (Deactivate button is shown to domain admins only)

To reactivate a user:

  1. Login to your Office Chat domain from any web browser.
  2. Click on the “Admin” tab on the top main menu (Admin Tab is accessible to domain admins only).
  3. Click on Users tab.
  4. In the search filter select “Status = Deactivated” and click on Search button.
  5. Check the box next to their name.
  6. Click on the  “User Tools > Activate” menu item.

activate-user

 

 

 

 

 

 

 

 

 

 

 

How to Deactivate From the Mobile Device

Go to your Co-workers list and Select the user that needs to be deactivated

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Next from the message window tap on the 3 dot (lines) in the top right of the screen

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Next tap on the Settings the Gear Icon below the user

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The last step is to tap on deactivating and tap on Yes when Prompted. The user will now be deactivated and removed from your active list.

1497313906.635666

 

How do I change the group/team owner?

Currently, only an office chat network admin can change the group/team owner.

To change group/team owner:
  1. Login to your admin portal interface https://<domain_url>/
  2. Click on the “Teams” tab in the left navigation
  3. Select the team you want to change the owner of using the checkbox
  4. Click the “Actions Drop down > Transfer Owner Rights” menu item.

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Note that the previous owner will remain as a team member.

How do I add or invite new users?

Anyone with an email address can be invited into your Office Chat network. You don’t need to exchange your personal phone numbers.

Option 1: Invite a new user by typing the email address in the “To List”

Click on the “Invite” menu item in any of the office chat clients. Enter valid email addresses to invite and click on send the invitation button. Invited users will receive an email with sign in instructions on how to login into your network

Office Chat for Windows

Invite Windows Main

Office Chat for iOS

Invite iOS Main

Office Chat for Android

Invite Android Main

Office Chat for Mac

Invite Mac Main

 

Office Chat for Web

Click on “Invite” button on the top bar and then enter valid email addresses of the co-workers you wish to invite. Enter invitation message (optional) and click on the “Send Invites Now” button.

Invite Web Main

Option 2: To invite a new user by connecting with your Google, Outlook and phone contacts.

Office Chat for Windows

For Google contacts, enter your gmail account details on the screen which is shown after you click on “Connect with Google” button.

For Outlook contacts, click “Connect with Outlook” button in order to import the list of your Outlook contacts.

 

Windows Google and Outlook Main

Office Chat for iOS

For Google contacts, enter your gmail account details on the screen which is shown after you click on “Connect with Google” button.

Phone contacts load once you allow the app to access your phone contacts.

iOS Google and Phone Contacts

 

Office Chat for Android

For Google contacts, enter your gmail account details on the screen which is shown after you click on “Connect with Google” button.

Phone contacts load automatically.

Android Google and Phone Contacts

 

Office Chat for Mac

Mac Contacts

 

Option 3: Users can also enter the email addresses directly in the To: field on Compose new conversation screen.

Office Chat for Windows

New conv invite - Windows

 

Office Chat for iOS

New conv invite - iOS

 

Office Chat for Android

New conv invite - Android

 

Office Chat for Mac

New conv Invite - Mac

How to remove users from a group

you need to be logged into the desktop client. Here is a video on the windows desktop client.