How do I add or invite new users?

August 8, 2014 by

Anyone with an email address can be invited into your Office Chat network. You don’t need to exchange your personal phone numbers.

Option 1: Invite a new user by typing the email address in the “To List”

Click on the “Invite” menu item in any of the office chat clients. Enter valid email addresses to invite and click on send the invitation button. Invited users will receive an email with sign in instructions on how to login into your network

Office Chat for Windows

Invite Windows Main

Office Chat for iOS

Invite iOS Main

Office Chat for Android

Invite Android Main

Office Chat for Mac

Invite Mac Main

 

Office Chat for Web

Click on “Invite” button on the top bar and then enter valid email addresses of the co-workers you wish to invite. Enter invitation message (optional) and click on the “Send Invites Now” button.

Invite Web Main

Option 2: To invite a new user by connecting with your Google, Outlook and phone contacts.

Office Chat for Windows

For Google contacts, enter your gmail account details on the screen which is shown after you click on “Connect with Google” button.

For Outlook contacts, click “Connect with Outlook” button in order to import the list of your Outlook contacts.

 

Windows Google and Outlook Main

Office Chat for iOS

For Google contacts, enter your gmail account details on the screen which is shown after you click on “Connect with Google” button.

Phone contacts load once you allow the app to access your phone contacts.

iOS Google and Phone Contacts

 

Office Chat for Android

For Google contacts, enter your gmail account details on the screen which is shown after you click on “Connect with Google” button.

Phone contacts load automatically.

Android Google and Phone Contacts

 

Office Chat for Mac

Mac Contacts

 

Option 3: Users can also enter the email addresses directly in the To: field on Compose new conversation screen.

Office Chat for Windows

New conv invite - Windows

 

Office Chat for iOS

New conv invite - iOS

 

Office Chat for Android

New conv invite - Android

 

Office Chat for Mac

New conv Invite - Mac

How to remove users from a group

you need to be logged into the desktop client. Here is a video on the windows desktop client.

Filed Under: Administration, General

Does Office Chat support Active Directory / LDAP / SSO integration?

August 8, 2014 by

Yes, Office Chat domain admins can configure an active directory or LDAP server from the web admin interface.

What access do you need to integrate your active directory / LDAP server?
  • You will need to allow incoming access from the IP address: 50.16.226.155
  • You will need to allow incoming access to LDAP port 389 and secure LDAP port 636
What do the different configuration fields mean?
  • Server Type & Account/UPN Suffix:  You have a choice between “Active Directory” and “OpenLDAP” servers. Choosing “Active Directory” enables the additional “User Setting” section where you define the account suffix (UPN Suffix) that is configured for your AD.
  • Host Name & Port:  The LDAP server and port you are connecting to.
  • Base DN:  The base distinguished name of your LDAP used for the base search.
  • Administrator DN & Password:  User authentication for a user that has search capability and is able to perform all read-only directory operations.

ldap-1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ldap2

 

Filed Under: Administration

How do I know who my network admin is?

August 8, 2014 by

The creator of the Office Chat domain is automatically designated as admin for the network, but there can be other admins. Use Office Chat Premium to search for members of your Office Chat domain that are Network Admins.

  1. If you have not yet signed up for Office Chat Premium, sign up.
  2. Sign in to Office Chat Premium.
  3. Click on the “Users” menu.
  4. Constrain the search results to “Network Admins Only”
  5. Click on the “Search” button.
  6. The search results will show at least one Network Admin denoted in the “Role” column

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Filed Under: Administration

Can I disable 1-to-1 chat functionality?

August 8, 2014 by

Sorry, at this time you can’t disable 1-to-1 chat functionality in Office Chat.

Filed Under: Administration

What is included with Office Chat Premium?

August 8, 2014 by

Office Chat Premium goes beyond the user-only features of Office Chat Basic to allow:

  • Direct user administration such as adding or deactivating users, resetting user passwords, user usage analysis and user mobile access control.
  • Ability to delete conversations and delete messages.
  • Integration with Active Directory / LDAP authentication servers.
  • Team management.
  • Device management.
  • Analytics and Reporting

The UI is presented with a top-level navigation bar with several menus. Each top-level menu and it’s features and capabilities will be described below. You can jump to a specific menu description using the links:

 

The Home Page

The Home page is the landing page in Office Chat Premium. It is also a dashboard with sections for:

  • Usage Summary
    A bar graph showing Private Chat, Team Chat and File activity usage over time.
  • Quick Actions
    App links to take you directly to other important areas of Office Chat Premium

  • App Downloads
    Download clients for Windows, Mac, iOS and Android platforms
  • Account Summary
    Quick description of your plan and the number of active users.
  • Support & Help
    Resources for learning more about Office Chat and contacting Support.
  • More Info
    Links to other pages like the Office Chat Blog, Office Chat App Twitter page, Office Chat Privacy Policy, and Office Chat Terms of Service.

 

The Users Menu

The Users Menu shows different search tools to find users quickly. Users can be selected by the checkbox to the left of their name. Then, once selected, choices from the “User Tools” menu can be applied to each user including:

  • Sending invites
  • Resetting passwords
  • Changing email addresses
  • Activating or deactivating users
  • Granting or removing administrative priviledges
  • Viewing users’ mobile devices (unique IDs)

 

The Teams Menu

The Teams menu is a list of teams that have been created in your Office Chat domain. Each team can be viewed, exported, transferred to a new owner, renamed, archived or deleted.

 

The Devices Menu

A complete list of mobile devices that have connected with your Office Chat network. The ability to disable any device or wipe out the Office Chat data from any device on the next login attempt is available on the Mobile Device Management page.

 

The Analytics Menu

Custom analytic reports can be generated based on date range, teams, users or platforms.

 

The Integration Menu

The default setting for Office Chat authentication uses emails and a password that is maintained in Office Chat for authentication. Active Directory / LDAP authentication uses an existing AD server and provided connection specifics for authentication to Office Chat.

Users in your LDAP can be filtered out from using Office Chat based on the LDAP User Object Filter specified in Step 2 of the settings form.

Office Chat profile pictures and other user profile data can be controlled through the field mapping settings in Step 2 of the form.

 

The Billing Menu

The billing menu has 2 sections: Payment Details and Invoice Details.

The Payment Details section shows your credit card information and total payment price. Credit card details can be changed if you get an updated credit card.

Your invoices can be displayed from the Invoice Details section. There you can also customize your invoice with your company’s name and change the VAT number, the company address, and who receives a copy of the invoice through email.

Filed Under: Administration

How do I delete a group?

July 10, 2014 by

In Office Chat, only the group creator can delete the group. Deleted groups and all messages in them are permanently removed from your device, all Office Chat servers, and group member devices.

Please note: This operation is irreversible and the deleted group cannot be recovered.

Here are the steps:

Office Chat for Windows Desktop

Open the Group’s chat window and click on the 3 dots button to select “Delete Group”. A confirmation message will populate before the group is deleted permanently.

Delete Group Windows

 

Office Chat for Mac

Open the Group’s chat window and click on the 3 dots button to select “View Group Info”.

2016-05-26_1935_140935

 

After this, on the Group Info screen again click on the 3 dots button and select the option “Delete Group”. A confirmation message will populate before the group is deleted permanently.

2016-05-26_1938_140935

 

 

Office Chat for iOS

Open the Group’s chat window and click on the 3 lines hamburger icon on the top right corner. Click “Settings” in the new window. Select “Delete Group” button.

 

Delete Group iOS

Office Chat for Android

Open the Group’s chat window and click on the 3 lines hamburger icon on the top right corner. Click “Settings” in the new window. Select “Delete Group” button.

Delete Group Android

 Domain Admin

  1. Open Office Chat on your web browser as the admin.
  2. Go to the Admin Portal on the top right.
  3. Click on Groups in the left hand navigation menu.
  4. Find the group you want to delete
  5. On the right hand side you’ll see the “Actions” column, in the corresponding column select Delete Group in the drop down menu.
22-03-2016-11-12-01

in groups selecting the drop down in the actions.

 

Additionally, if you are on Office Chat Premium/Enterprise plan, then the network admin can delete any group from the office chat admin portal.

Filed Under: Administration, General
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