Private Chat History

Office Chat allows you the admin to view/ delete private 1 on 1 conversation with the Office Chat network. An Office Chat admin can view and delete private Chat History for the Admin portal. The feature to view and delete Private Chat History is available only for the Enterprise Plan and HIPAA/BAA Plan. Please check the Plans, features and pricing details here: https://officechat.com/office-chat-pricing

Using the Office Chat Admin Portal

1.Login to your Office Chat domain URL in a browser with your login credentials and access the Admin Portal
2. Choose the “Private Chat” tab in the left navigation.
3. Click on the drop-down next to the User conversations you want to view and click “View Chat History”.

4. To delete the private chat history, Click on the ‘More tools’ icon and select ‘Delete Messages’ option. You can proceed to delete all messages or only selected messages from the Private Chat History.

Currently Office Chat supports more than 50 files types and the list continues to grow. The supported file types are listed below. 

Image Extensions: “jpeg”, “pjpeg”, “gif”, “png”, “x-png”, “jpg”, “bmp” 

Video Extensions: “flv”, “mp4”, “avi”, “wmv”, “3gp”, “m4v”, “mov”, “mpg”, “mpeg”, “m2v”, “3g2”, “3gpp”, “asf”, “dat”, “divx”, “dv”, “f4v”, “m2ts”,
“mkv”, “mpe”, “mpeg4”, “mts”, “nsv”, “ogm”, “ogv”, “qt”, “tod”, “ts”, “vob” 

Audio Extensions: “m4a”, “aif”, “aiff”, “au”, “flac”, “ogg”, “ra”, “wav”, “wma”, “mp3” 

Doc Extensions: “doc”, “doc6”, “docx”, “docbook”, “html”, “odt”, “pdf”, “rtf”, “txt”, “pptm”, “ppt”, “pptx”, “ods”, “xls”, “xls5”, “xls95”, “xlsx”, “xlt”, “xlt5”, “xlt95”, “csv”, “xltx”,
“htm”, “ott”, “ppsx”, “xla”, “xltm”, “dotm”, “potx”, “gdoc”, “odp”, “xml”, “dot”, “docm”, “potm”, “dotx”, “xlsm”, “xlsb”, “mobi”, “wps”, “xsl”, “dif”, “sxc”, “stc”, “fods”, “uos”, “sxw”, “stw”, “fodt”, “uot”,”eml” 

Archive Extensions: “zip”, “jar”, “tar”, “tar.gz”, “tar.bz2”, “gz” 

Chat history is all the instant messages you’ve sent and received from your contacts or groups.

Individual chat history can be accessed within the app itself by scrolling up in the chat window and clicking on the “View Previous Messages”

Group Chat history can only be seen by the group members using the same workflow of scrolling up in the window and clicking on “View Previous Messages”

An Office Chat Admin can view Group chat history from Admin Portal only,  even if he is not a part of that Group.

To view the Group chat history, an admin can login to Office Chat domain URL in a browser using his Office Chat credentials.

Once logged in, click on the “Admin” button on the top right

The Admin option will show up in the left navigation. To see the chat history, navigate to the ‘Groups’ Tab and click the drop next to the Group whose chat history you want to see and select “View Chat History”.

You can view chat history in the conversation itself in the desktop client.

1. From the Messenger tab, choose the conversation you would like to see the history of:
2. If the complete conversation isn’t showing, click on the “View Previous Messages” button until it doesn’t appear any more.
    

 

The group chat’s history can be exported to a .CSV file. For that, the domain admin has to login to Admin Portal and navigate to Groups tab.

Next, click on “Select” dropdown for the desired group, then click on the option “Export Chat History”.

After this, on the confirmation dialog, click Yes button. User will then be shown the success message which says “Request for Export of chat history is received. You will be notified via email.”

The next step is to check your email. If you don’t find it at first search for the sender “accounts@officechat.com”

This Link will open a web page with all the content in a .CSV format.

 

 

 

Right now, chat history cannot be disabled in Office Chat.

Group Chat History

An Office Chat admin can view and delete a Groups’s Chat History.

Using the Office Chat Admin Portal

1. Login to your Office Chat domain URL in a browser with your login credentials and access the Admin Portal.
2. Choose the “Groups” tab in the left navigation.
3. Click on the drop down next to the Group you want to delete messages from and click “View Chat History”.
   
   4. To delete the group chat history, click on the ‘More tools’ icon and select ‘Delete Messages’. You can now select to delete all messages or selected messages from the group chat history.
   
   

Office Chat is a MangoApps product and MangoApps customer data and information security is our highest priority. Our own success rides on the confidentiality, integrity, and availability of customers’ information. For that very reason, MangoApps is designed with an industry- leading policy for system and information security that addresses the needs of enterprise. The policy is supported by key security measures including:

• Security in the Data Center
• Application-Level Security Measures
• Logical Separation between Networks
• Data Backup and Disaster Recovery
• Thorough Vulnerability Testing
• Firewall and IP Range Protection
• Increased Password Strength Policies
• Separated Browser Session Settings