Yes, Office Chat allows you to change/update your Office Chat plans to Enterprise, Business or Startup plan at any point in time.

In order to change your Office Chat Plan, take a look at the following steps:

1. Use a web browser to log into your Office Chat domain.
2. Navigate to the admin portal
3. Click on the “Billing” from the left navigation then ‘Plans’.
4. Scroll down and  choose the desired plan and then click on ‘ Select Plan’,
5. Select the billing cycle either ‘Monthly’ or ‘Yearly’ for your selected plan.
6. Enter your Credit card details and Billing address and click on ‘Complete Upgrade’.
7. Now once you have completed the upgrade procedure, go to ‘Billing’> Plan’ on the left-hand navigation menu to check the details of your updated plan

 

 

 

We’ll be extremely sorry to see you go. However, if you would still like to delete your Office Chat account follow instructions here:

1. Login to your Office Chat account from the web.
2. Navigate to the admin portal then click on “Billing” -> “Invoice “
3. Click on “Please cancel my account” please ensure you state the reason why you wish to cancel along with your feedback & suggestions

 

Kindly note, once your account is cancelled all your domain data will be immediately and permanently deleted. If you have a paying account you won’t be charged again after your official cancellation date.

To change your billing contact information:

1. Use a web browser to log into your Office Chat domain.
2. Navigate to the admin portal
3. Click on the “Billing” from the left navigation then “Invoice Settings”.
4. Change the details listed here then click “Save Settings”.

To download the Invoice for Office Chat Account:

1. Sign in to Office Chat on the Web then navigate to the Admin portal
2. Click on “Billing” from the left-hand navigation and then on ‘Invoice Details.’
3. Select the period for which you need to download the Invoice for from the drop-down menu and click on ‘Go.’
4. Click on ‘Download Invoice’ to download the Invoice.

Invoices take one to three days to generate after a payment is made.

You can view detailed plan features and pricing details here: https://officechat.com/office-chat-pricing. We offer the following plans : Startup , Business and Enterprise.  

Once you have selected the plan as per your choice:

1. Login to your Office Chat domain on the web browser with your Login ID and Password.  
2. You will be redirected to a page that will ask you to upgrade to one of our Plan: Startup, Business or Enterprise 
3. Select the appropriate plan as well as the payment period (either Monthly or Yearly) according to your choice  
4. Now enter your credit card details and click on the button below. You will be upgraded to our Premium Plans. 

In case you are facing any issues during the upgrade, our support team is standing by to help you using live chat (option available on all pages).

** If you are interested in Office Chat Starter Plan, get in touch with us at Support@OfficeChat.com or via the Live Chat available on www.OfficeChat.com 

To upgrade to Office Chat Startup/Business/Enterprise/ HIPAA BAA Plan:

1. Sign up and create your account by entering your email address and filling out the other details from the Office Chat Sign Up page. You will receive an email post signup. Using the information in it, login to Office Chat and invite your colleagues.
2. Once logged in, your domain will be on a 7-day enterprise trial where users can enjoy all privileges present in the highest plan (Enterprise plan) of Office Chat.
3. Within the next 7 days, ask your domain admin to login to Office Chat on web browser and navigate to Admin Portal –> Billing. Here, the domain needs to select/change desired plan and payment time-frame (monthly/yearly),enter the valid credit card details and click on “Complete Upgrade” button. Plan details are available here –> http://officechat.com/office-chat-pricing

4. Once the 7 days get completed, the domain will be billed as per the selected plan and payment time-frame.

 

In case, you don’t upgrade to Office Chat premium plans in 7 days, your domain will get suspended and you would not be able to use Office Chat. In order to reactivate the domain, the domain needs to login to Office Chat domain via Web browser and then he/she will be redirected to upgrade page. There, the domain admin needs to select the desired plan, enter credit card details and make the payment. The domain will get activated instantly.

 

 

In case of any queries, feel free to email us on Support@OfficeChat.com

Data in cancelled plans is permanently and irreversibly deleted from the server. Please make sure that you inquire about backing up your Office Chat data in case this capability is available at a later time.

Office Chat has two subscription plans:

Monthly

You pay in advance per month and can cancel any time. Canceling in the middle of your monthly term does not incur a refund of any kind.

Yearly

You pay in advance for a year and can cancel any time. Canceling in the middle of your yearly term does not incur a refund of any kind.

^** If a multi-year contract is required, please contact Office Chat Sales: (425) 474-9950