How do I cancel my Office Chat account?

We’ll be extremely sorry to see you go. However, if you would still like to delete your Office Chat account follow instructions here:

  1. Login to your Office Chat account from the web.
  2. Navigate to the admin portal then click on “Billing” -> “Invoice Details”
  3. Click on “Please cancel my account” please ensure you state the reason why you wish to cancel along with your feedback & suggestions

Office Chat Domain Cancellation

Kindly note, once your account is cancelled all your domain data will be immediately and permanently deleted. If you have a paying account you won’t be charged again after your official cancellation date.

How do I change my billing information?

To change your billing information in Office Chat:

  1. Sign in to Office Chat on the Web then navigate to the admin portal
  2. Click on “Billing” from the left-hand navigation.
  3. Under ‘Plan’ tab,  click on ‘Change Payment Information’
  4. Change and enter  valid credit card details and click on “Save” button.

Change Payment information

Billing Updation

How do I change my billing contact information?

To change your billing contact information:

  1. Use a web browser to log into your Office Chat domain.
  2. Navigate to the admin portal
  3. Click on the “Billing” from the left navigation and then on ‘Settings’ tab
  4. Change the details listed here then click “Save”:
    Billing Contact Information

Can I cancel or change my plan anytime?

Yes, you can change or cancel your paid or free Office Chat subscription any time.

From Basic you can click on the admin button if you are the account owner. This will take you to a payment page.


From Premium or Enterprise you can change your plan in the admin portal. Under billing > Payment details, select “Change Plan”


If you have a Basic plan and need to delete your Office Chat. Or you have a Premium or Enterprise account and need to revert to a Basic plan. Please have the account owner send us an email at
Please include what you need performed and the domain name.

Lastly to cancel your paid for account, see this article here