Pratik Chhoriya

How do I signup using the Mac app?

May 31, 2016 by Pratik Chhoriya

From your Mac app:

After you have installed the Office Chat Mac app go ahead and launch the app. Click on the “SignUp” button on the login screen

Now, please enter a valid email address and click on “SignUp Now” button.

On the next screen, re-enter the same email address and click on “SignUp’ button. The sign up process is complete and you will receive an email with the information required to login to Office Chat.

Sign up email

The email received after signing up will have the subject as “Important Office Chat Account Information“. Please search the email by this subject. In case the email is found in Spam folder, please mark it as “Not spam”.

Filed Under: Mac Desktop App

How do I start a new group on office chat?

May 17, 2016 by Pratik Chhoriya

Concepts

Groups in Office Chat are group conversations between 3 or more participants (including yourself)
A group can be renamed to a name that you choose indicating it’s purpose. Any member can rename the group.
A group can have a picture associated with it that represent’s it. Any member can set the group picture.
Groups show up in your “Conversations” and “Co-workers & Groups” tabs for easy access.

Office Chat for Windows:

The same compose icon can be used to start both 1-0-1 and Group Chat. Simply insert multiple co-workers’ names/email IDs in the recipient text area and send a message to start a Group Chat.

A pop up help message will come up informing that group chat can also be started with a normal chat window. Click “OK”

A new chat window will open. Start typing names of your co-workers or email addresses on the top. Once done, enter a message. The group will get created. It’s that simple!

By default, the group name will show up with the participants name. Any group member can rename it from Chat Action menu.

Office Chat on Mac

The same compose icon can be used to start both 1-0-1 and Group Chat. Simply insert multiple co-workers’ names/email IDs in the recipient text area and send a message to start a Group Chat.

A new chat window will open. Start typing names of your co-workers or email addresses on the top. Once done, set a group name and hit the “Create” button. The group will get created. It’s that simple!

Office Chat on Android

Click on the pencil icon to start a chat

Select the Co-workers, groups and phone contacts with whom you wish you create the group. You can also type email addresses of the users you wish to include in the group.

Once you select more than one recipient, the app will give you the option to name this group. Set the name and click “Start” button. Group will get created. It’s that simple!

Office Chat on iOS

Click on the pencil icon to start a chat

Select the Co-workers, groups and phone contacts with whom you wish you create the group. You can also type email addresses of the users you wish to include in the group.

Once you select more than one recipient, the app will give you the option to name this as group. Set the name and click “Create” button. Group will get created. It’s that simple!

Office Chat on Web

Click on “Groups” tab on LHS. On the groups screen, click on “New Group button”

On the next screen, enter a name for the group (mandatory) and a group picture (optional). Click Next button.

On the next screen, enter the email addresses of co-workers or select them from the list whom you wish to invite to the group. Click Invite button. The group will get created.

How to Manage Groups as the Office Chat Admin?

Please review this video.

Filed Under: General

How can I filter my view of co-workers & groups?

May 17, 2016 by Pratik Chhoriya

Click on the “Co-workers & Groups” tab.
Click on the three lined hamburger icon next to the title “Presence”.
You will get options to show:
- Co-workers
- Groups
- Offline Co-workers
- Outlook Contacts
- Google Contacts

Additionally, you will get the option to sort the list by:
- Name
- Presence

Filed Under: Windows Desktop App

How do I enable and manage my message & sound notifications?

May 17, 2016 by Pratik Chhoriya

Office Chat for Windows:

On Office Chat main window, click on the profile icon and then click ‘Preferences”.

Then, navigate to ‘Alerts and Notifications’ tab and check the relevant boxes to turn ON/OFF the notification and their sound based on your preferences. Select preferred sounds for individual notification types. Click OK button to save the settings. Please refer the video which demonstrates the same:

In case you want the chat window to open automatically when a new message arrives, please check the checkbox “Open chat window on new message” on the Generals tab. Click OK button to save the settings.

Office Chat for Mac:

On the top bar menu for Office Chat, click on “Office Chat” and then click ‘Preferences”.

Then, navigate to ‘Alerts and Notifications’ tab and check the relevant boxes to turn ON/OFF the notification and their sound based on your preferences. Click Done button to save the settings.

In case you want the chat window to open automatically when a new message arrives, please check the checkbox “Open chat window on new message” on the Generals tab. Click Done button to save the settings.

Filed Under: Mac Desktop App, Windows Desktop App

How do I reset my password when I have forgotten it?

May 17, 2016 by Pratik Chhoriya

A user can reset his/her own password at any time. As a security measure, the user will receive the temporary password on the office chat registered email address.

Office Chat for Web:

Open your Office Chat domain URL in a web browser and click “Forgot Password” link

Enter your valid email address which you use to login to Office Chat and click “Reset Password” button. Then you’ll receive an email with a “temporary password” which you can use to login to Office Chat.

After a successful login with the temporary password, as an additional security measure you will be required to set a “new password”. This new password you enter will be the password you use for subsequent Office Chat logins.

Office Chat for Windows:

Launch the app and on the login screen click on the “Forgot Password” link at the bottom.

In the forgot password dialog box, enter the email address with which you hold an Office Chat account and click on SUBMIT button. Then you’ll receive an email with a “temporary password” that you can use to login to Office Chat.

After a successful login with the temporary password, as an additional security measure you will be required to set a “new password”. The new password you enter will be the password you use for subsequent Office Chat logins.

Office Chat for Mac:

Launch the app and on the login screen click on the “Forgot Password” link at the bottom.

In the forgot password dialog box, enter the email address with which you hold an Office Chat account and click on “Get Password” button. Then you’ll receive an email with a “temporary password” that you can use to login to Office Chat.

After a successful login with the temporary password, as an additional security measure you will be prompted to set a “new password”. The new password you enter will be the password you use for subsequent Office Chat logins.

Office Chat for iOS:

Launch the app and on the login screen click on the “Forgot Password?” link at the bottom.

In the forgot password dialog box, enter the email address and domain URL with which you hold your Office Chat account and click on “SUBMIT” button. Then you’ll receive an email with a “temporary password” that you can use to login to Office Chat.

Office Chat for Android:

Launch the app and on the login screen click on the “Forgot Password?” link at the bottom.

In the forgot password dialog box, enter the email address and domain URL with which you hold your Office Chat account and click on “Submit” button. Then you’ll receive an email with a “temporary password” that you can use to login to Office Chat.

Office Chat Admin Portal:

You can ask your domain admin to reset the password temporarily for you. Ask your domain admin to login to Admin Portal.

Navigate to User tab and select the checkbox next to your name. Then, expand the “User Tools” dropdown menu and select “Reset Password” option.

Clicking on Reset password will open a dialog box. Domain admin will enter a temporary password and will share this with you.

Once the domain admin shares the temporary password, you can then use it to login into Office Chat. For security purposes, after you login, you will be immediately asked to set a new password. The new password you enter will be the password you use for subsequent Office Chat logins.

Forgot password email

The email received after performing “Forgot Password” action will have the subject as “New password for Office Chat “. Please search the email by this subject. In case the email is found in Spam folder, please mark it as “Not spam”.

Filed Under: Android App, iPhone and iPad App, Mac Desktop App, Security and Privacy, Web App, Windows Desktop App