Help and FAQ Related to Office Chat
As a domain admin, you can transfer group ownership rights to another member of that group. This can be done via Admin Portal.
Steps for domain admin:
1. Login to Admin Portal and navigate to Groups tab.
2. Expand the ‘Action’ drop-down menu for the group whose ownership rights have to be transferred.
3. Select the option “Transfer Owner Rights”.
4. On the dialog box, enter the name of the user who is to be made the new owner of that group and click on “Transfer Owner Rights” button.
A domain admin can rename any group (even if he/she is not a part of it) via Admin Portal. Here are the steps for domain admin:
1. Login to Admin Portal and navigate to Groups tab.
2. Expand the ‘Action’ drop-down menu for the group who is to be renamed.
3. Select the option “Rename Group”.
4. On the dialog box, enter the new name and click the button. The group will get renamed.
Office Chat needs to have at least 1 domain administrator. A domain admin can be removed as an administrator by another domain admin. Here are the steps for domain admin:
1. As a domain admin, login to Admin Portal and navigate to Users tab.
2. Check the checkbox for the admin user who is to be removed as the domain admin.
3. Then, expand the “User Tools” drop-down menu and select “Remove as Administrator” option.
Once you give confirmation, the selected user becomes a non-admin user.
Office Chat has the facility where domain admin can change your email address. The updated email address can then be used for login and further communication. Here are steps for domain admin:
1. As a domain admin, login to Admin Portal and navigate to Users tab.
2. Check the checkbox for the user whose email address is to be changed.
3. Then, expand the “User Tools” drop-down menu and select “Change Email Address” option.
4. Clicking on ‘Change Email Address’ will open a dialog box. Domain admin will enter the new email address and click “Change Email” button.
An email notification will be sent to the new email address. The new email ID will become effective immediately and the current email ID will no longer be valid after the change.
Additionally, please verify the email entered is correct as this will accept improper email format for the purpose to accept placeholder users, a placeholder user is put in the domain for billing purposes and then later converted to an actual user.
The desktop client and mobile app will not accept this improper email format as login credentials.
Office Chat can have multiple domain administrators. The domain creator is by default domain administrator and he/she can set someone else as the domain admin via Admin Portal. Here are the steps for domain admin:
1. As a domain admin, login to Admin Portal and navigate to Users tab.
2. Check the checkbox for the user who is to be made the domain admin.
3. Then, expand the “User Tools” drop-down menu and select “Make administrator” option.
Once you give confirmation, the selected user becomes a domain administrator and can enjoy admin privileges.
Launch the Office Chat app and open the Office Chat Mac app preferences window (Preferences Settings > Network > Check Now) to check the real time connectivity with the Office Chat server.
Please refer the below short video which demonstrates the same:
Launch the Office Chat app and open the Office Chat Windows app preferences window found by clicking on your profile image (Preferences Settings > Connection > Check Now) to check the real-time connectivity with the Office Chat server.
Please refer the below short video which demonstrates the same:
If a user forgets his/her Office Chat password, the admin can quickly reset the password and provide it to the user for him/her to login. This process is faster as compared to “Forgot password” process and useful if user has no access to email for that time.
Here is how admin can reset password of its co-workers:
1. As a domain admin, login to Admin Portal and navigate to Users tab
2. Check the checkbox for the user whose password is to be reset
3. Then, expand the “User Tools” drop-down menu and select “Change Email Address” option.
4. Clicking on ‘Reset Password’ will open a dialog box. Domain admin will enter a temporary password and will share that with that user.
Once the domain admin shares the temporary password, user can then use it to login into Office Chat. For security purposes, after that user signs in, he/she will be immediately asked to set a new password. The new password entered will be the password the user will use for subsequent Office Chat logins.
In Office Chat app, a user can delete multiple messages at a time in a conversation. The option to delete the messages is based on the settings done by the domain admin in Admin Portal.
Following is a glimpse of the delete settings on Admin Portal:
Please see the following video which explains the delete functionality for multiple messages:
Please note that:
1. In a private conversation, a user can delete his/her own messages only.
2. In a group conversation, if the delete messages setting is set to “Only group admins & network admin can delete messages” OR “User can delete own messages” and the logged in user is either a group admin or a network admin, then that user will also have the facility to delete all messages via “Delete All” button which is at the top right corner of the chat window.
3. In private as well as group conversations, any message deleted gets removed for all members of that conversation.
For groups and self, a user can zoom and crop the image before setting it as a profile picture.
Here is a short video explaining the feature: