Archives for November 2016

As a domain admin, you can transfer group ownership rights to another member of that group. This can be done via Admin Portal.

Steps for domain admin:

1. Login to Admin Portal and navigate to Groups tab.
2. Expand the ‘Action’ drop-down menu for the group whose ownership rights have to be transferred.
3. Select the option “Transfer Owner Rights”.

4. On the dialog box, enter the name of the user who is to be made the new owner of that group and click on “Transfer Owner Rights” button.

A domain admin can rename any group (even if he/she is not a part of it) via Admin Portal. Here are the steps for domain admin:

1. Login to Admin Portal and navigate to Groups tab.
2. Expand the ‘Action’ drop-down menu for the group who is to be renamed.
3. Select the option “Rename Group”.

4. On the dialog box, enter the new name and click the button. The group will get renamed.

Office Chat needs to have at least 1 domain administrator. A domain admin can be removed as an administrator by another domain admin. Here are the steps for domain admin:

1. As a domain admin, login to Admin Portal and navigate to Users tab.
2. Check the checkbox for the admin user who is to be removed as the domain admin.
3. Then, expand the “User Tools” drop-down menu and select “Remove as Administrator” option.

Once you give confirmation, the selected user becomes a non-admin user.

Office Chat has the facility where domain admin can change your email address. The updated email address can then be used for login and further communication. Here are steps for domain admin:

1. As a domain admin, login to Admin Portal and navigate to Users tab.
2. Check the checkbox for the user whose email address is to be changed.
3. Then, expand the “User Tools” drop-down menu and select “Change Email Address” option.

4. Clicking on ‘Change Email Address’ will open a dialog box. Domain admin will enter the new email address and click “Change Email” button.

An email notification will be sent to the new email address. The new email ID will become effective immediately and the current email ID will no longer be valid after the change.

Additionally, please verify the email entered is correct as this will accept improper email format for the purpose to accept placeholder users, a placeholder user is put in the domain for billing purposes and then later converted to an actual user.
The desktop client and mobile app will not accept this improper email format as login credentials.

Office Chat can have multiple domain administrators. The domain creator is by default domain administrator and he/she can set someone else as the domain admin via Admin Portal. Here are the steps for domain admin:

1. As a domain admin, login to Admin Portal and navigate to Users tab.
2. Check the checkbox for the user who is to be made the domain admin.
3. Then, expand the “User Tools” drop-down menu and select “Make administrator” option.

Once you give confirmation, the selected user becomes a domain administrator and can enjoy admin privileges.