Archives for October 2015

How do I enable or disable hyper real time messaging?

October 29, 2015 by

Hyper real time messaging allows your colleagues to see the messages you are typing character by character even without actually sending them. Can be helpful in cases when you are you’re sharing some confidential information or want to keep certain messages off-the-record.

 

Note:

  • By default Hyper real time chat setting is always disabled.
  • This setting is driven from the device where Office Chat is installed, e.g. if you enable the setting from Office Chat on Android and you login from Office Chat on Windows the setting will not be enabled for Windows but will only be available on the particular Android device when you enabled the setting.
  • Hyper real time is currently not available on the browsers and is limited to only native apps (i.e. Mac, Windows, Android & iOS)

 

You can enable or disable the setting for hyper real time messages from the Office Chat app on the respective device, refer screenshots below;

Windows

Launch Office Chat for Windows then click on the Setting Gear or Preferences by right clicking Office Chat from the Taskbar

Hyper Real Time_Windows

 

Mac

Launch Office Chat for Mac then click on the Settings Gear.

Hyper Real Time_Mac

Office Chat on iOS (iPhone, iPod & iPad)

Launch Office Chat on your iOS device, click on More then Settings

Hyper Real Time_iOSOffice Chat on Android

Launch Office Chat on your Android device, click on More then Settings

Hyper Real Time_Android

 

Filed Under: General

What browsers does Office Chat Support?

October 26, 2015 by

Office Chat is designed to work with the current or the immediately preceding versions of Internet Explorer, Mozilla Firefox, and with the latest version of Google Chrome and Safari. However, for the best experience when you use Office Chat, we recommend that you always use the latest version of the browser in question.

Firefox and Chrome are both designed to stream updates to your devices every six weeks. Many common problems with these browsers are resolved in each update and we take every effort to test and support the latest version.

Note: Beta versions of web browsers are not supported, but they are quickly added to the supported list after they’re formally released.

Filed Under: Getting Started, Web App

Web notifications

October 21, 2015 by

Overview

If you’re using Chrome, Safari or Firefox, your browser can generate web notification, web Notifications informs you about chat messages that need your attention, even when you’re looking at a different application or are away from your computer altogether.

Office Chat will display a small popup window on your desktop when you are in a different application. The popup will contain the first portion of the message you received and can optionally play a sound. See Configuring web notifications for more details.

Enabling Web notifications

To enable web notifications, click “My Status” on the Social bar then “Setting”.

If you see a green Enable web notifications button, you’ll need to click that button and tell your browser to allow Office Chat notifications.

Web_Notifications

If you are having issues getting notifications setup it’s possible that permissions have been denied for allowing us to show them. To check and see if that’s the case, use the guide below based on the browser you are using.

Google Chrome 31+

Click on the lock icon on the left side of your URL bar. Select Notifications, then “Always allow on this site.”

OC_notification

Alternative:

  1. Copy this link chrome://settings/contentExceptions#notifications and open it in a new tab.
  2. Find yourdomainname.officechat.com and remove it from the list by clicking the “X” on the right hand side.

Mozilla Firefox 28+

  1. In the tab with yourdomainname.officechat.com loaded, right click on the page and click “View Page Info”.
  2. In the panel that opens, click the tab “Permissions”.
  3. Scroll down to “Show Notifications” and check “Use default” and close the panel.

Apple Safari 7+

Open the Safari Preferences panel. ( Safari Menu -> Preferences )

  1. Select the “Notifications” tab.
  2. Select yourdomainname.officechat.com and click the “Remove” button.

And that is it! Once you do that, go back to your Office Chat domain and refresh. You should be all set to get notifications for chat messages!

Disabling Web notifications

If you would like to disable Office Chat web notifications in Chrome & Firefox, while on your Office Chat domain, select the lock icon in your browser’s address bar and under Permissions change the Notifications permissions to block. To disable Office Chat Web notifications in Safari, in the Safari header select “Safari”, then “Preferences”, then “Notifications.” In the notifications tab you will want to find officechat.com in the list of websites and select “Deny.”

Supported platforms

Web notifications are supported in the standalone Office Chat desktop application and in recent versions of Chrome, Firefox, and Safari. If you aren’t sure whether your browser is supported, visit http://caniuse.com/#feat=notifications.

Filed Under: Web App

What mobile devices does Office Chat support?

October 13, 2015 by

Office Chat can be downloaded for any current iOS or Android devices from the respective App Stores. There is currently no client for Windows Phone or BlackBerry devices.

Filed Under: Android App, iPhone and iPad App