From your Window desktop app:

1. After you have installed the Office Chat Windows desktop app go ahead and launch the app.
2. Click on the “SignUp” button on the login screen

Now, please enter a valid email address and click on “SignUp Now” button.

On the next screen, re-enter the same email address and click on “SignUp’ button. The sign-up process is complete and you will receive an email with the information required to login to Office Chat.

Sign up email

The email received after signing up will have the subject as “Important Office Chat Account Information“. Please search the email by this subject. In case the email is found in Spam folder, please mark it as “Not spam”.

From your Windows desktop app:

1. Click on the “gear” icon, next to the search bar, in the upper-right corner of your screen.
2. On the preferences dialog box which opens, click on the “About” tab.
3. Office chat “Version” is mentioned on this tab.

The Windows desktop client automatically checks and notifies you when a newer version is available to upgrade.

From your Windows desktop app:

1. Click on the “gear” icon right next to the search bar on the app window.
2. On the preferences dialog box that opens and then on the “General” tab. This tab has most of the common preference settings, like starting office chat client on Windows startup, play notification sounds, etc.
3. If you are connecting to the internet from behind a proxy server, then use the “Proxy” tab to enter the proxy server details.

On your Windows desktop:

1. Quit the  running instance of Office Chat.
2. Navigate to “Control Panel -> All Control Panel Items -> Programs and Features”.
3. Find and select “Office Chat” application.
4. Click on “Uninstall” action.

1. Go to Download Office Chat Apps to download the Windows desktop app.
2. Double Click on the downloaded Office Chat Windows installer and follow the instructions to install the Office Chat Windows app.

Office Chat releases have some bug fixes and the new features released. To get those fixes and the features, a user need to update his Office Chat app. Updates for Office Chat on Android and iOS would be available in the respective stores online. Below are the steps to update Office Chat app on Windows Desktop and Mac.

Office Chat for Windows

Go to Office Chat Preferences

Switch to “About” tab and click on “Check Now” for available updates

Video guide:

If there is a new version available, the app will download and prompt you to install the updates. The App also checks for available updates every 8 hours and downloads the same.

However, the app will detect a newer version only if your domain administrator has turned ON the setting for auto-upgrade. Domain admin can turn this setting ON/OFF by signing into Admin Portal and navigating to Security –> Desktop Access –> Client Upgrade. Below is a snapshot of the Admin setting.