Mac Desktop App

Office Chat PC, MAC and Mobile Apps – How All Apps Upgrade?

March 23, 2018 by siddharthw

1) Windows EXE Installer (Standard)

This is the standard EXE installer which is used for one click installation (admin rights on PC required for first-time install only)

Silent upgrade supported – After every 8 hours the app silently checks whether there is any updates available or now and if there is one, then it silently downloads and install the updates without even user interruption.

Tip – Just make sure the auto upgrade settings is turned ON

Manual upgrade supported – User need to visit the preference page and perform the manual check for the updates and if there is any then the updates gets downloaded and user promoted with the installation alert.

2) Windows MSI Installer (Advanced)

There is no automatic/silent upgrade provided for the MSI installation, whereas the MSI installer is used for deployment and after each new release, the deployment manager needs to download the latest version of the MSI installer and deploy it through the software for the company users.

3) Mac Application

To go along with the automatic update of system software on Mac OS X, there are also options available in El Capitan’s App Store preferences to have your Mac set at automatically installing any available updates for different apps from the Mac App Store.

Pull down the Apple menu and navigate to System Preferences

Go to the App Store panel.

You will see options to “Install OS X Updates “.
Check all the boxes, including the ones to “Automatically check for updates” and “Download newly available updates in the background.” When enabled, your operating system software will be updated automatically. You can also hit the Show Updates to instantly check for updates.

In case you don’t automatic updates, simply uncheck “Install OS X Updates” box.

4) iOS Application

In earlier versions of iOS, the system would notify users of available App Store updates with a badge on the icon.

You had to open up the App Store, press the Update button, then press Update All. It was rather annoying to keep up with all the apps that needed updating. Sometimes by the time you finished updating, more apps would need updating.

Now with iOS 7, the apps will now automatically update. To make sure that the apps are set to automatically update, go into Settings and scroll until you see iTunes and App Store.

Tap on iTunes & App Store. Then scroll all the way down towards the bottom until see Automatic Downloads.

To turn on automatic app updates, tap in the white oval next to Updates. The apps will now update automatically. Apple even asks you how often you want the apps to automatically update, whether to occur only when you’re on Wi-fi or if it can occur when you’re on a Cellular network. This is great because not everyone might have a data plan that can support automatically updating the apps on a Cellular connection.

If you have automatic app updates turned on, and happen to be curious as to which apps updated, you have two places to find the same information. If you go to the App Store and press on Updates, it will show you when apps last updated. Also, Notification Center can even show you (in the “All” tab) which apps were automatically updated.

5) Android Application

Update your Android apps : You can either update the apps downloaded and installed on your Android device individually or automatically. Updating your apps gives you access to the latest features and improves app security and stability.

Update Android apps automatically

To automatically update apps on your Android device:

Open the Google Play Store app.
Tap Menu Settings.
Tap Auto-update apps.
Select an option:

Auto update apps at any time to update apps using either Wi-Fi or mobile data.
Auto-update apps over Wi-Fi only to update apps only when connected to Wi-Fi.

Note: If an account on your device has a sign-in error, apps may not update automatically.

Update individual Android apps automatically

To set up updates for individual apps on your device:

Open the Google Play Store app
Tap Menu My apps & games.
Select the app you want to update.
Tap More .
Check the box next to “Auto-update.”

The app will update automatically when updates are available. To turn off automatic updates, uncheck the box.

Update Android apps manually

To update apps individually or in bulk using the Google Play Store app on your mobile device:

Open the Google Play Store app.
Tap Menu My apps & games.
Apps with an update available updates are labeled “Update.”
Tap Update Allto update all apps. For individual apps, find the specific app you want to update and tap Update.

Note: Some apps require new permissions when they are updated. You may see a notification asking if you accept the new permissions.

Tip: In some cases, you may need to restart your device to update an app.

How to test connectivity for your Office Chat Mac?

November 8, 2016 by Pratik Chhoriya

Launch the Office Chat app and open the Office Chat Mac app preferences window (Preferences Settings > Network > Check Now) to check the real time connectivity with the Office Chat server.

Please refer the below short video which demonstrates the same:

Filed Under: Mac Desktop App

How do I signup using the Mac app?

May 31, 2016 by Pratik Chhoriya

From your Mac app:

After you have installed the Office Chat Mac app go ahead and launch the app. Click on the “SignUp” button on the login screen

Now, please enter a valid email address and click on “SignUp Now” button.

On the next screen, re-enter the same email address and click on “SignUp’ button. The sign up process is complete and you will receive an email with the information required to login to Office Chat.

Sign up email

The email received after signing up will have the subject as “Important Office Chat Account Information“. Please search the email by this subject. In case the email is found in Spam folder, please mark it as “Not spam”.

Filed Under: Mac Desktop App

How do I enable and manage my message & sound notifications?

May 17, 2016 by Pratik Chhoriya

Office Chat for Windows:

On Office Chat main window, click on the profile icon and then click ‘Preferences”.

Then, navigate to ‘Alerts and Notifications’ tab and check the relevant boxes to turn ON/OFF the notification and their sound based on your preferences. Select preferred sounds for individual notification types. Click OK button to save the settings. Please refer the video which demonstrates the same:

In case you want the chat window to open automatically when a new message arrives, please check the checkbox “Open chat window on new message” on the Generals tab. Click OK button to save the settings.

Office Chat for Mac:

On the top bar menu for Office Chat, click on “Office Chat” and then click ‘Preferences”.

Then, navigate to ‘Alerts and Notifications’ tab and check the relevant boxes to turn ON/OFF the notification and their sound based on your preferences. Click Done button to save the settings.

In case you want the chat window to open automatically when a new message arrives, please check the checkbox “Open chat window on new message” on the Generals tab. Click Done button to save the settings.

Filed Under: Mac Desktop App, Windows Desktop App

How do I reset my password when I have forgotten it?

May 17, 2016 by Pratik Chhoriya

A user can reset his/her own password at any time. As a security measure, the user will receive the temporary password on the office chat registered email address.

Office Chat for Web:

Open your Office Chat domain URL in a web browser and click “Forgot Password” link

Enter your valid email address which you use to login to Office Chat and click “Reset Password” button. Then you’ll receive an email with a “temporary password” which you can use to login to Office Chat.

After a successful login with the temporary password, as an additional security measure you will be required to set a “new password”. This new password you enter will be the password you use for subsequent Office Chat logins.

Office Chat for Windows:

Launch the app and on the login screen click on the “Forgot Password” link at the bottom.

In the forgot password dialog box, enter the email address with which you hold an Office Chat account and click on SUBMIT button. Then you’ll receive an email with a “temporary password” that you can use to login to Office Chat.

After a successful login with the temporary password, as an additional security measure you will be required to set a “new password”. The new password you enter will be the password you use for subsequent Office Chat logins.

Office Chat for Mac:

Launch the app and on the login screen click on the “Forgot Password” link at the bottom.

In the forgot password dialog box, enter the email address with which you hold an Office Chat account and click on “Get Password” button. Then you’ll receive an email with a “temporary password” that you can use to login to Office Chat.

After a successful login with the temporary password, as an additional security measure you will be prompted to set a “new password”. The new password you enter will be the password you use for subsequent Office Chat logins.

Office Chat for iOS:

Launch the app and on the login screen click on the “Forgot Password?” link at the bottom.

In the forgot password dialog box, enter the email address and domain URL with which you hold your Office Chat account and click on “SUBMIT” button. Then you’ll receive an email with a “temporary password” that you can use to login to Office Chat.

Office Chat for Android:

Launch the app and on the login screen click on the “Forgot Password?” link at the bottom.

In the forgot password dialog box, enter the email address and domain URL with which you hold your Office Chat account and click on “Submit” button. Then you’ll receive an email with a “temporary password” that you can use to login to Office Chat.

Office Chat Admin Portal:

You can ask your domain admin to reset the password temporarily for you. Ask your domain admin to login to Admin Portal.

Navigate to User tab and select the checkbox next to your name. Then, expand the “User Tools” dropdown menu and select “Reset Password” option.

Clicking on Reset password will open a dialog box. Domain admin will enter a temporary password and will share this with you.

Once the domain admin shares the temporary password, you can then use it to login into Office Chat. For security purposes, after you login, you will be immediately asked to set a new password. The new password you enter will be the password you use for subsequent Office Chat logins.

Forgot password email

The email received after performing “Forgot Password” action will have the subject as “New password for Office Chat “. Please search the email by this subject. In case the email is found in Spam folder, please mark it as “Not spam”.

Filed Under: Android App, iPhone and iPad App, Mac Desktop App, Security and Privacy, Web App, Windows Desktop App

What are the minimum system requirements for Office Chat Desktop and Mac Clients?

July 9, 2014 by admin

For Windows, Office Chat is certified to run on Windows 7 & above on a computer/laptop with 4 GB RAM at least.

For Mac, Office Chat is certified to run on Mac OSX 10.6 or higher on a computer/laptop with 4 GB RAM at least.

A good internet connection is also required for smooth functioning of Office Chat.

Filed Under: Mac Desktop App, Windows Desktop App